What are the responsibilities and job description for the Live Chat Support-Fully Remote position at ADF Medical Services Inc.?
JOB OPENING — Live Chat Support (Fully Remote) ADF Medical Services Inc.
We're hiring a responsive and professional Fully Remote Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. If you're a fast typist with great written communication skills and a passion for helping people online — this role is for you.
Role: Live Chat Support Agent (Fully Remote)
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
What You'll Do:
- Respond instantly to patient and client inquiries through our live chat platform
- Provide accurate and helpful information on services, appointments, billing, and support
- Manage multiple live chat conversations simultaneously with speed and professionalism
- Log and document all chat interactions accurately in our CRM system
- Identify and escalate urgent or unresolved issues to the appropriate team promptly
- Deliver a consistently warm and professional patient experience in every chat
- Follow all company communication guidelines and service quality standards
- Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- 100% remote — work from anywhere
- Supportive team environment and ongoing coaching
- Career growth and advancement opportunities within ADF Medical Services