What are the responsibilities and job description for the Live Chat Support-ADF Medical position at ADF Medical Services Inc.?
Live Chat Support ADF Medical Services Inc.
We're hiring a dedicated and professional Live Chat Support specialist to assist our patients and clients in real time. If you're a quick thinker with strong written communication skills and a passion for helping others, this opportunity is for you.
Role: Live Chat Support Specialist
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
Respond promptly to patient and client inquiries through our live chat platform
Provide accurate information on medical services, appointments, and billing
Manage multiple chat conversations at once while maintaining quality
Log and document all interactions in our support system
Escalate complex or sensitive issues to the appropriate team
Uphold patient privacy and confidentiality in compliance with HIPAA
1 year of live chat or online customer service experience
Strong written communication and grammar skills
Typing speed of 45 WPM with high accuracy
Ability to multitask and stay calm under pressure
Reliable internet connection and quiet home workspace
Healthcare or medical background is a plus but not required
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible shift options
Career growth opportunities within ADF Medical Services