What are the responsibilities and job description for the Entry Level-Call Center Representative-Fully Remote position at ADF Medical Services Inc.?
JOB OPENING-Call Center Representative (Entry Level — Fully Remote) ADF Medical Services Inc.
We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed — just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home — this opportunity is for you!
Role: Call Center Representative (Entry Level)
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time
- Handle inbound calls from patients and clients professionally and courteously
- Provide accurate information on services, appointments, billing, and general support
- Listen actively and respond to patient concerns with empathy and patience
- Document all call interactions accurately in our CRM and support systems
- Direct complex or sensitive inquiries to the appropriate team or department
- Follow company call scripts, guidelines, and communication standards
- Meet daily call handling targets and customer satisfaction benchmarks
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Participate in paid training, onboarding, and ongoing coaching sessions
- Competitive starting pay
- Paid training and onboarding
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible scheduling options including evenings and weekends
- Mentorship and ongoing support from team leaders
- Clear path for career growth within ADF Medical Services
- No experience needed — we will train you