What are the responsibilities and job description for the Customer Service Representative - Part Time position at ADF Medical Services Inc.?
Customer Service Representative (Part Time) ADF Medical Services Inc.
We're hiring a friendly and reliable Part Time Customer Service Representative to support our patients and clients with exceptional service. If you're looking for flexible part time work with a growing medical services company — this opportunity is for you.
Role: Customer Service Representative (Part Time)
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Part-Time / Flexible Hours
What You'll Do:
- Handle patient and client inquiries via phone, email, and chat channels
- Provide accurate information on services, appointments, billing, and general support
- Resolve customer concerns and complaints with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full resolution and satisfaction
- Escalate complex or sensitive issues to the appropriate department
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet part time shift requirements and service quality standards
What We Offer:
- Competitive part time pay
- Flexible scheduling — choose your hours
- Paid time off & paid holidays
- Opportunity to transition to full time employment
- Supportive and collaborative remote team environment
- Career growth opportunities within ADF Medical Services