What are the responsibilities and job description for the Chat Support Agent position at ADF Medical Services Inc.?
We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.
Role: Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote
Type: Full-Time / Part-Time
What You'll Do:
- Respond to patient and client inquiries promptly through our chat platform
- Provide accurate information on services, appointments, billing, and general support
- Handle multiple chat conversations simultaneously with professionalism
- Document all interactions accurately in our CRM and support systems
- Escalate complex or sensitive issues to the appropriate team
- Deliver a consistently warm and professional experience in every chat
- Follow all HIPAA guidelines and patient confidentiality protocols
What We Offer:
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options
- Supportive team environment and ongoing coaching
- Career growth opportunities within ADF Medical Services