Account Administrator II - ADESA Knoxville - Lenoir City, TN

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the Commercial Accounts Manager (CAM) or designated leader, you will be responsible for the administrative management of customer accounts. You will serve as the primary point of contact for administrative operations, ensuring that all financial, inventory, and sale day activities are executed accurately to provide a seamless experience for our commercial and dealer partners. 

Responsibilities

• Daily Account Operations: Manage complex daily account operations, including professional customer communication, invoicing, Accounts Receivable (A/R), and payment processing.
• Inventory & Reporting: Oversee high-level inventory monitoring and reporting (both pre- and post-sale).
• System Accuracy: Ensure all systems are updated accurately while coordinating cross-functional follow-up with internal teams and vendors.
• Sale Preparation: Ensure high accuracy in sale preparation and execution, including lineup management, fee posting, and reconditioning (recon) activities.
• Financial Reconciliation: Perform detailed reconciliation of transactions to ensure all account records are accurate following auction activities.
• Sales Support: Provide elevated administrative support to the sales team and resolve complex customer inquiries or account discrepancies.
• Data Integrity: Maintain accurate data entry for vehicle information, customer records, and transaction history in company systems.
• Compliance Oversight: Ensure all company policies, administrative standards, and state/federal laws are followed.
• General Duties: Perform any other duties assigned by the designated manager.

Skills and Attributes

• Administrative Excellence: Highly organized with a strong ability to manage financial data, invoicing, and complex reporting.
• Customer Excellence: Strong customer service skills with a focus on professional verbal and written communication.
• Detail-Oriented: Proven ability to maintain a high degree of accuracy while multitasking in a fast-paced environment.
• Analytical Thinking: Strong skills in transaction reconciliation and inventory tracking.
• Collaboration: Team player who can collaborate effectively with cross-functional departments (lot, shop, and admin) and external vendors.
• Adaptability: Ability to manage deliverables and metrics against aggressive targets and timelines.

Qualifications

• High School diploma or GED preferred
• Must be 18 years of age and have a valid driver's license that meets the requirements
• Able to safely drive a variety of vehicle makes, models, and sizes
• Administrative Excellence: Highly organized with a strong ability to manage complex financial data, invoicing, and reporting.
• Customer Excellence: Strong customer service skills with a focus on professional verbal and written communication.
• Detail-Oriented: Proven ability to maintain a high degree of accuracy while multitasking in a fast-paced environment.
• Analytical Thinking: Advanced skills in transaction reconciliation and inventory tracking.
• Collaboration: Team player who can collaborate effectively with cross-functional departments (lot, shop, and admin) and external vendors.
• Adaptability: Ability to manage deliverables and metrics against aggressive targets and timelines.

ADESA Values

• Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.
• We're All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don't Be a Richard: A simple guiding principle to act appropriately and professionally.
• Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
• Constant - standing, watching, touching, listening, walking, talking
• Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling
• Potential – running, jumping, yelling, or other rapid or forceful movement in emergencies
• Visual acuity requirements include color, depth perception, and field of vision comparable to definitions for Clerical, Administrative, and Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dust associated with internal and external service station/convenience food and petroleum dispensing operations.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note that this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.