CX GTM Project Manager

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

The CX GTM Project Manager is the on-the-ground pod lead for day-to-day GTM execution. This role runs cadence, tracks milestones, routes blockers, and ensures no phase gate advances without complete sign-off — across the full five-phase journey from Pre GTM through Scale.

Key Responsibilities

• Lead the day-to-day operational cadence of assigned GTM pod(s) across all five phases: Pre GTM, Build, Pre-Launch, Launch, and Scale
• Own pod-level milestone tracking — every open task has a status, owner, and next action updated daily in the cross-pod tracker
• Prepare and present the readiness gate package for each phase: checklist completion, open risk items, and sign-off documentation
• Route blockers to the GTM Manager or SME Pool the same day they are identified — escalation is a core competency of this role
• Maintain RACI fidelity within the pod: every team member knows their responsibility per phase at all times
• Facilitate pod retrospectives within two weeks of Scale phase completion and submit findings in the standard format
• Write a weekly pod health summary: milestone completion rate, open blockers, phase gate outlook, and risks to launch date
• Flag pods at risk of schedule slip to the GTM Manager at least five working days before the affected gate
  
  

What Success Looks Like

• Zero un-escalated blockers older than 24 hours across all assigned pods
• Readiness gate packages delivered 48 hours before every gate review — complete, no missing items
• 100% of assigned pods complete a structured retrospective within two weeks of Scale phase
• Pod health summaries submitted weekly with zero gaps in the cross-pod milestone tracker
  
  

Skills & Experience

• 3 years in project or program management — PMP, CAPM, or equivalent experience preferred
• Proven ability to manage multiple concurrent workstreams with overlapping timelines
• Strong written communication — able to produce clear, concise milestone summaries and escalation briefs for a senior audience
• Experience running daily standups, gate reviews, and retrospectives in a structured methodology
• High attention to detail — comfortable owning a complex checklist with zero margin for missed items