What are the responsibilities and job description for the Customer Service Representative position at ADEPT FASTENERS INC?
Description
Purpose
To provide sales staff support in an efficient and accurate manner. This entails a high level of verbal and written communication with customers, vendors, and staff.
Principal Responsibilities
- Customer interface via phone or email
- Contact manufacturers for pricing
- Enter vendor quotes
- Enters sales orders, validating entry to customer purchase order
- Runs open order reports
- Follow up on open purchase orders
- Answer phones and distribute faxes
- Assist customers when possible or refers to appropriate sales associate.
- Assists assigned sales associates with miscellaneous clerical or research tasks
- Work with other departments as needed to solve issues
Nature and Scope
This position involves a high element of communication and clerical tasks. Customer service reps are responsible for supporting assigned sales staff and maintaining accurate records.
A majority of time will be spent in a busy office environment, sitting and using office equipment such as a computer and phone. This position is not eligible for remote work accommodations.
Requirements
Background Experience and Qualifications
- High school diploma or equivalent, some college preferred.
- The ability to maintain a high level of accuracy.
- Computer skills, including the ability to type 30 words per minute; and use Microsoft Excel, Microsoft Word, and Outlook.
- Email at a highly proficient level.
- Excellent verbal, written, and listening skills.
- The ability to organize and prioritize tasks.
- The ability to work as part of a team
- Willingness to continue development to self-enhance personal performance.
Adept Fasteners, Inc. is an Equal Opportunity Employer. applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. 41 C.F.R.§ 1.41(a).
Please note that this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.