What are the responsibilities and job description for the Service Advisor position at Adept Auto Repair?
Do you thrive on organization and clear communication? We’re looking for a Service Advisor who values structure, accuracy, and consistency to keep our shop running smoothly. If you’re dependable, detail-oriented, and enjoy helping people through proven processes, this is the role for you.
Position Summary:
We are seeking a friendly, organized, and experienced Service Advisor to join our team. As the first point of contact for our customers, you will play a key role in delivering an exceptional experience, ensuring clear communication, and maintaining our reputation for high-quality service. This is a hands-on role ideal for someone who thrives in a fast-paced environment and values honesty, teamwork, and professionalism.
Key Responsibilities:
- Welcome customers and clearly explain vehicle issues, service needs, and repair timelines.
- Write accurate repair orders based on customer concerns and technician diagnostics.
- Provide updates and set realistic expectations throughout the repair process.
- Manage the workflow between customers, technicians, and parts sourcing to ensure timely and efficient repairs.
- Lead by example in delivering outstanding customer service and addressing concerns promptly and professionally.
- Maintain accurate records and ensure service orders meet internal quality standards.
- Coach and support service counter staff (if applicable), promoting teamwork and consistency.
- Support shop goals by recommending needed services and building lasting customer relationships.
What We’re Looking For:
- 3 years of experience in a service advisor role (independent shop experience preferred)
- Strong communication skills—clear, confident, and customer-focused
- High attention to detail and ability to multi-task effectively
- Basic automotive knowledge; able to translate technical terms into customer-friendly language
- Familiarity with shop management software (e.g., Shop-Ware, Mitchell, Tekmetric, etc.)
- A team-oriented attitude and leadership ability
- Valid driver’s license and a clean driving record
Pay: $60,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $60,000 - $125,000