What are the responsibilities and job description for the Senior HR Service Center Representative-ARMC(Days)FT position at Adena Health?
Sr. Service Center Representative – ARMC (DAY) FT
At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact.
Mission Statement: “Called to serve our communities”.
Guiding Principle: “Let all that you do be done in love”.
Vision: To be the region's most trusted partner in healthcare.
Values: Compassion, Excellence, Integrity, and Trust.
Position Highlights:
- Position: HR Senior Service Center Representative
- Salary: Based on experience
- Work Life Balance: Full-Time | Day Shift
Location/Department: Chillicothe
At Adena Health, professional roles shape the systems, strategy, and operational excellence that support patient care across Southern Ohio. These positions are a great fit for leaders and specialists who value purpose-driven work and community impact.
Why Adena?
- Community-centered decision making
- Leadership visibility and cross-functional collaboration
- Competitive compensation and benefits
- Growth-focused culture
- Opportunity to influence real healthcare outcomes
Does Adena offer growth opportunities?
Growth at Adena isn’t one-size-fits-all. It’s built through relationships, mentorship, and opportunity.
Caregivers are encouraged to explore career paths that fit their strengths and interests through:
- Emerging leader and leadership development programs
- Tuition assistance and education support
- Skill-building and lateral career opportunities
- Visibility with leaders who recognize potential early
What You’ll Do
The Senior HRSC Representative performs advanced HR service work requiring deeper process knowledge and attention to detail. This role focuses on executing complex transactions, ensuring data quality, and supporting service delivery consistency.
Required Educational Degree: Bachelor’s Degree or 5 years of direct experience in HR shared services
Major/Area of Concentration:
Preferred Education: Bachelor’s Degree
Required Certifications, Credentials and Licenses:
Preferred Certifications, Credentials and Licenses:
Required Experience: 2-3 years of HR, shared services, or customer service experience preferably in a healthcare or hospital environment
Preferred Experience: Working knowledge of Oracle Cloud HRIS
Job Specific Knowledge, Skills & Abilities
- Strong customer service orientation with empathy and professionalism toward clinical and non-clinical caregivers.
- Excellent verbal and written communication skills.
- High attention to detail, accuracy, and confidentiality.
- Ability to manage high inquiry volumes in a fast-paced, multi-site environment.
- Strong organizational and multi-tasking skills.
- Proficiency with Microsoft Office Suite.
- Demonstrated ability to handle sensitive caregiver situations with tact and discretion.
Why Caregivers Stay?
- Reliable compensation
- Strong healthcare coverage options
- 3.5% retirement match with automatic annual increase
- PTO that grows with tenure
- Visible leadership impact within a regional health system
Ready to Explore?
If you’re seeking meaningful professional work where strategy meets community impact — we’d love to connect. Apply today to be connected directly with a Talent Acquisition representative!
Adena Health System is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability or any other protected class