Financial Aid Administrator

One-Stop Student Services Center

JOB SUMMARY:

Responsible for evaluating eligibility for federal, state, institutional, and private student financial aid; compliance with federal, state, and institutional policies; completion of federal and institutional verification, and packaging processes; manage designated aid program, and other special projects assigned by the supervisor.

REPORTS TO: Associate Director of Financial Aid

SALARY INFORMATION:

In compliance with New York’s Pay Transparency Act, the annual base salary range for this position is $52,000 - $57,000. Adelphi University considers factors such as departmental budgets, scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. An annual base salary higher than the range may be warranted in circumstances where a candidate has demonstrable equivalent prior higher education experience at another University.

Adelphi University provides a comprehensive benefit package for faculty and staff employees. For a list of benefits provided to employees, please click here.

RESPONSIBILITIES & DUTIES:

• Review student ISIR files for accuracy and completeness. Resolve FAFSA reject codes and C-flags.

• Perform federal and institutional verification. Request and review federal tax returns and other financial aid documentation for consistency with application information. Resolve complex cases

• Package files in accordance with federal, state and institutional policy. Review subsequent ISIR records and repackage awards when necessary.

• Review appeals and exercise professional judgement following federal and institutional policies.

• Effectively and independently manage and administer one of a group of special programs and/or specific student populations that require specific in-depth knowledge and understanding

• Manage high volume processing as assigned

• Utilize financial aid platforms such as NSLDS, COD and HESC.

• Keep abreast on all federal, state and institutional policies concerning financial aid.

• Collaborate with colleagues and make recommendations to further streamline ISIR processing

• Answer inquiries from students, parents and other University personnel. Meet with parents and students regarding the affordability of the university and the calculation of out-of-pocket expenses

• Conduct college nights if needed on and off campus.

• Perform other job-related duties as assigned.

REQUIREMENTS (Knowledge, Skills and Abilities):

• Must possess excellent interpersonal and communication skills.

• Ability to be organized and pay attention to detail.

• Ability to prioritize workload according to volume, urgency, etc.

• Ability to work effectively in stressful situations.

• Computer skills for using Microsoft Office and the Internet.

• Working extra hours may be required.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree and/or two - four years of current and responsible work experience in financial aid in a fast-paced customer-service oriented higher education environment.

• Bilingual English/Spanish is preferred.

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students’ lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi is one of just four companies and the only university on Long Island to be named among America’s Best Employers by State for 2023 by Forbes. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core Four—Arts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island’s oldest private coeducational university, serving more than 7,400 students at its beautiful main campus in Garden City, at learning hubs in Brooklyn, the Hudson Valley and Suffolk County, and online. The University offers students 70 undergraduate programs, 93 master’s degree and doctoral programs, and 64 certificate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 119,000 graduates across the country, a growing enrollment of students from 44 states and 76 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.