Contact Center Representative (Temp)

Are you passionate about helping others and providing excellent customer service? As a Temp Customer Service/Call Center Representative at Christian Community Credit Union in Brea, CA, you will play a vital role in delivering exceptional Customer Service in a dynamic Call Center environment. This hybrid position provides an atmosphere where you can empower members by addressing their banking inquiries while cross-selling products that best fit their needs. With competitive pay of $25 per hour, this role offers not only financial rewards but also the fulfillment of serving others with empathy and integrity. You will be joining a high-performance team committed to excellence and continuous growth. Your contributions will have a significant impact on the lives of our members and the community we serve.

Hello, we're ADELFI (A DIVISION OF CHRISTIAN COMMUNITY CU)

As of December 1, 2025, Christian Community CU (CCCU) and AdelFi merged, forming the nation's largest Christian credit union. United by a shared mission and more than six decades of service, we're expanding our reach, strengthening our offerings, and deepening our support Christian individuals, families, ministries, and Christian-owned businesses. To date, we've donated more than $6.5 million to ministry & mission projects in the U.S. and around the globe.

What would you do as a CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE

As a Temp Customer Service/Call Center Representative, you will have the exciting opportunity to proactively educate members on our array of products and services. By leveraging your product knowledge and building rapport, you will effectively communicate the benefits of various account types, guiding members and applicants in selecting the options that best suit their needs. Your role will involve delivering an outstanding member experience that meets or exceeds expectations through diverse channels such as phone, email, chat, and SMS. You will also tackle inquiries and problem-solving with confidence. By taking ownership of new and different requests, you will enhance our organization’s reputation. Additionally, you will create account records over the phone, ensuring a seamless and fulfilling banking experience for every member.

Are you the customer service/call center representative we're looking for?

To thrive as a Temp Customer Service/Call Center Representative, several essential skills and qualifications are required. A high school diploma or equivalent is necessary, along with a minimum of one year of experience in a customer service position within a bank or credit union setting. Cross-selling experience is critical, as you will be tasked with guiding members through our diverse product offerings.

Having at least one year of experience dealing with the public in a call center environment is preferred, and bilingual skills in English/Spanish can be an asset. The ability to work under pressure in a fast-paced atmosphere is crucial. Proficiency with computer systems, strong organizational capabilities, and keen attention to detail are vital, along with excellent telephone techniques, verbal and written communication skills, good math aptitude, and accurate typing skills. Knowledge and skills required for the position are:

• High school diploma or equivalent required
• Minimum one year of experience working in a customer service position for a bank/credit union required
• Cross-selling experience required
• Minimum one year of experience dealing with the public in a call center environment preferred
• Bilingual skills (English/Spanish) and knowledge of accounting principles preferred
• Ability to work with computer systems and under pressure in a fast-paced environment
• Good organizational skills, telephone techniques, and attention to detail
• Excellent verbal & written communication skills; good math aptitude & accurate typing skills at 35wpm
• Must be available to train in Brea for 6-8 weeks, then work Hybrid and work in the office at least one full business day a week, Monday-Friday, 8:00am-5:15pm (40 hours per week).

Join us! If you meet the requirements, submit your resume today!