Systems Administrator

JOB SUMMARY:
The Systems Administrator supports children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and/or Intellectual and Developmental Disabilities (IDD). This role ensures the delivery of high-quality, trauma-informed care in a therapeutic, supportive, and person-centered environment by maintaining, administering, and optimizing agency-wide information systems and data platforms. The Systems Administrator is responsible for system configuration, data integrity, reporting, troubleshooting, compliance support, and end-user assistance to ensure reliable, secure, and efficient operations across educational, residential, and administrative programs.

Work Schedule:
Adelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings,
evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and
on call responsibilities.

DUTIES AND RESPONSIBILITIES:
• Administer, maintain, and support agency information systems, databases, and platforms to ensure accuracy, accessibility, and security of data.
• Serve as a system liaison with external vendors and software providers, supporting system implementation, upgrades, and issue resolution.
• Maintain system data integrity, including routine audits, reconciliations, and compliance reviews.
• Develop, generate, and maintain standard and ad hoc reports to support leadership decision-making, compliance, and operational needs.
• Provide technical support and troubleshooting assistance to employees regarding system access, functionality, and usage.
• Develop and maintain system documentation, procedures, and user training materials.
• Support onboarding, pay changes, benefits administration, credential tracking, and other administrative processes through system workflows.
• Collaborate with Human Resources, Finance, Compliance, Education, and Program leadership to support audits and regulatory requirements.
• Maintain records and documentation in accordance with federal, state, and agency policies, including confidentiality standards.
• Maintains the Kronos database with accessible and accurate data.
• Remain current with system updates, enhancements, and best practices relevant to agency platforms.
• Serves as the Kronos liaison which includes creating and maintaining new platforms and processes within their system
• Participate in system-related projects, testing, and continuous improvement initiatives.
• Perform other related duties as assigned to support agency operations.

SKILLS, KNOWLEDGE, AND ABILITIES:

SKILLS:
• Strong organizational and project management skills
• Effective problem-solving and analytical abilities
• Proficiency in database management, reporting tools, and administrative systems
• Strong written and verbal communication skills
• Ability to train and support end users with varying technical skill levels
• Attention to detail and accuracy in data management
• Ability to manage multiple priorities and deadlines

KNOWLEDGE:
• Knowledge of system administration principles and data management practices
• Understanding of confidentiality, data security, and compliance requirements
• Familiarity with HRIS, payroll, timekeeping, or enterprise systems preferred
• Knowledge of reporting, auditing, and documentation standards
• Understanding of nonprofit, healthcare, educational, or human services environments preferred
• Awareness of trauma-informed and person-centered organizational practices

ABILITIES:
• Ability to maintain confidentiality and handle sensitive information appropriately
• Ability to work independently with general supervision
• Ability to collaborate effectively with internal departments and external vendors
• Ability to adapt to changing systems, priorities, and organizational needs
• Ability to analyze data and present information clearly to stakeholders
• Ability to support systems that serve a 24/7 direct care environment

EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:
• Bachelor’s degree in Information Technology, Information Systems, Human Resources, or a related field preferred; equivalent experience considered
• High school diploma or equivalent required
• Minimum of 5 years of experience in systems administration, data management, or related administrative systems role preferred
• Experience supporting HRIS or enterprise systems strongly preferred
• Familiarity with Apple products, mobile device management (MDM), and basic networking concepts desirable.
• Professional certifications (A , Network , Microsoft, or similar) are preferred but not required.
• Valid driver’s license and reliable transportation to travel between program locations as needed.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
• Work is performed in an administrative building or program office environment
• Must be able to lift up to 50 pounds as needed (e.g., supplies, office materials)
• Must be able to remain in a stationary position or move about for extended periods of time
• May occasionally be exposed to behaviors that require calm intervention or redirection
• Exposure to behaviors that may require intervention or safety procedures.
• Perform all requirements of physical management techniques (PMT)

Equal Employment Opportunity Statement
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed
to creating an inclusive environment for all employees. We prohibit discrimination and
harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic
information, veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws.

A job description is not meant to be all inclusive of every task and/or responsibility.