What are the responsibilities and job description for the Technical Customer Service Representative position at Adecco and Careers?
If you're ready for a challenging and rewarding career that offers opportunities for personal and professional growth, we want to hear from you! Adecco is currently recruiting for a Technical Customer Service Representative for a leading engineering and manufacturing company headquartered in North Canton, OH.
Position Overview
Pay starts at $18 per hour
The Technical Customer Service Representative plays a critical role in supporting customers by managing order activity, providing detailed product information, and delivering a high?quality service experience. This position requires someone who is eager to develop strong technical knowledge of the company’s products and learn customer order management processes within SAP. Key Responsibilities
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Position Overview
Pay starts at $18 per hour
The Technical Customer Service Representative plays a critical role in supporting customers by managing order activity, providing detailed product information, and delivering a high?quality service experience. This position requires someone who is eager to develop strong technical knowledge of the company’s products and learn customer order management processes within SAP. Key Responsibilities
- Order Entry & Management: Enter customer orders with high accuracy, monitor order status, and manage updates through SAP after training.
- Technical Product Knowledge: Develop a strong understanding of product features, benefits, intended use, and competitive advantages. Use this knowledge to answer questions, support customer needs, and help guide product selections.
- Customer Communication: Engage with existing and prospective customers via phone and email, providing clear technical information, product availability, and service updates while maintaining strong rapport.
- Professional phone etiquette and strong verbal communication skills.
- Customer?focused personality with the ability to build relationships.
- Tech?savvy and capable of learning new systems and software, including SAP order entry and order management.
- Strong attention to detail with excellent organizational and data?entry skills.
- Ability to learn and retain detailed technical product information.
- Dependable work history demonstrating reliability and commitment.
- HSD or GED, and some college preferred.
- Prior experience using SAP or similar ERP systems is a plus (but not required—training provided).
Pay Details: $18.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $18