Support Services Analyst

Support Services Analyst

Join a global technology business where reliable, people-focused IT support plays a key role in keeping teams productive. You’ll combine hands-on technical troubleshooting with end-to-end ownership, supporting users across a modern, fast-moving technology environment.

Role Overview:

• Location: Broomfield, Colorado/Hybrid.
• Package: $30-$60 per hour
• Contract Length: 6 Months initially with scope to be extended or become permanent.
• Contract Type: Corp to Corp (C2C), candidates must have an active LLC or corporation to be considered.
• Industry: Advanced Computing

What You’ll Be Doing:

• Own IT incidents and service requests from initial triage through to resolution, keeping users informed throughout.
• Provide first and second-line support across Windows, macOS and Linux devices, workplace applications, collaboration tools and endpoint security.
• Coordinate the IT side of employee onboarding and offboarding, including equipment, access and software configuration.
• Troubleshoot device management, user access and meeting-room A/V issues across office and hybrid environments.
• Work closely with Engineering and Enterprise Applications teams to resolve escalated technical issues and identify root causes.
• Manage local IT inventory, procurement, stock levels and regular equipment audits.
• Support hardware throughout its lifecycle, including imaging, deployment, asset tracking and returns.
• Contribute to ITIL-led incident, problem and change processes with a strong focus on service quality.
• Support wider IT projects including software deployments, migrations and compliance initiatives.

Main Skills Needed:

• Candidates must be local to Colorado and able to commute to the office.
• 5 years’ experience providing both first and second line IT Support within an enterprise organisation.
• Experience working for an enterprise organisation, supporting a high volume of end users is highly preferred.
• Associate or Bachelor’s degree in IT, Computer Science or a related discipline.
• Strong troubleshooting knowledge across Windows, macOS and Linux environments, all are essential.
• Strong experience with endpoint management platforms such as Microsoft Intune and JAMF is essential.
• Experience working with ITSM/service management processes, with ServiceNow knowledge beneficial.
• Exposure to enterprise identity and administration platforms such as Azure AD or Google Workspace Admin.
• Good understanding of networking fundamentals, identity and access management, and SaaS administration.
• Confident communication skills with the ability to make technical information clear to non-technical users.
• A service-led approach and confidence supporting a broad range of users, including senior stakeholders.
• CompTIA, Microsoft or ServiceNow certifications would be advantageous.

What’s in It for You:

• Exposure to a global technology environment and a varied mix of systems and platforms.
• The chance to work beyond traditional helpdesk support, contributing to projects, migrations and service improvements.
• Collaboration with specialist teams across Engineering, Enterprise Applications and Information Security.
• Broad technical exposure across endpoint management, identity, A/V, SaaS and workplace technologies.
• Scope to build your technical knowledge while taking greater ownership of IT service delivery.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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