What are the responsibilities and job description for the Program Manager - Professional Certifications position at Addison Group?
Job Title: Program Manager, Professional Certifications
Industry: Healthcare / Human Services
Location: Bridgeville, PA
Assignment Type: Direct hire, full-time, exempt
Pay: $70,000 to $75,000 per year
Work Schedule: Monday through Friday, 8:00 AM to 5:00 PM, 40 hours per week
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About the Company:
A large, well-established organization that supports individuals and families through a range of human services programs. The team is collaborative, mission-focused, and committed to high standards.
Job Description:
We're looking for a Program Manager to run professional certification programs within our Learning and Development team. You'll guide employees from sign-up through certification, keep programs organized and on schedule, and use participant data and feedback to make each cycle better than the last. This is a strong fit for someone who enjoys developing adult learners and thrives on both coaching and analytics.
Key Responsibilities:
- Manage certification programs from start to finish, including recruitment cycles, enrollment, onboarding, scheduling, materials, study sessions, exam milestones, and completion requirements
- Work with department leaders to determine certification priorities, identify potential participants, and explain time commitments, milestones, and available support
- Check in regularly with participants, track their progress, and offer coaching and problem-solving help
- Spot missed milestones or participation challenges early and escalate them when needed
- Lead small-group study sessions and arrange additional resources that build confidence and peer learning
- Keep programs documented with up-to-date calendars, records, and reports covering enrollment, participation, exam attempts, pass rates, and time to certification
- Analyze program data to uncover trends and recommend practical improvements
- Serve as the liaison with external certifying bodies and internal partners on requirements, schedules, and changes
- Build and maintain consistent processes, templates, and communications across departments
- Support long-term planning by reviewing workforce changes, certification expirations, and participation trends, and share emerging risks and opportunities with L&D leadership
- Gather feedback from participants and stakeholders to evaluate effectiveness and refine the program
Qualifications:
- 5 years of experience coordinating programs, projects, professional development, certification activities, or learning initiatives
- Strong analytical and problem-solving skills with a proactive approach
- Proficiency in Microsoft Office
- Comfort working with program data and reporting
- Preferred: bachelor's degree in human resources, education, organizational development, business administration, or a related field (relevant experience may be considered in place of a degree)
- Preferred: experience supporting adult learners, employee development, or professional certification programs
- Preferred: background in healthcare or human services
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Salary : $70,000 - $75,000