Dispatcher

Job Title: Dispatcher

Industry: Specialized Transportation/Trucking

Location (city, state): Carlsbad, NM

Assignment Type: Direct Hire, Full-Time

Pay: $60,000–$75,000 annually, based on experience

Work Schedule: Monday–Friday, approximately 7:00 a.m.–4:00 p.m. Must be flexible and available for occasional after-hours and weekend calls.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a family-owned and operated transportation company with a history dating back to 1948. The organization specializes in commercial transportation, government contracting, hazardous materials, specialized freight, and highly regulated transportation operations.

The company maintains a strong commitment to safety, employee retention, and professional development. This opportunity is ideal for an experienced dispatcher who is looking for long-term stability and wants to grow into a broader terminal-management role.

Job Description:

Addison Group is seeking an experienced Dispatcher to oversee daily transportation operations and support a team of approximately 35 drivers. This position will be responsible for coordinating schedules, dispatching drivers, monitoring active loads, maintaining accurate records, and ensuring all transportation activities are completed safely and in compliance with applicable regulations.

Key Responsibilities:

• Create daily driver and load schedules.
• Dispatch drivers to appropriate locations and provide routing and trip information.
• Enter and maintain load information in TMW.
• Track and monitor drivers through PeopleNet.
• Utilize PC*Miler for routing and trip planning.
• Monitor active loads and address schedule changes, delays, and operational issues.
• Maintain accurate delay codes and dispatch records.
• Assist drivers with required paperwork and documentation.
• Maintain current and accurate permit books.
• Create and update Excel spreadsheets and operational reports.
• Communicate professionally with drivers, customers, vendors, maintenance, and management.
• Respond promptly to driver-assistance and operational requests.
• Monitor driver utilization and help ensure load commitments are fulfilled.
• Coordinate with the maintenance shop regarding equipment readiness and repairs.
• Maintain accurate dispatch and compliance records.
• Develop strong, respectful working relationships with drivers.
• Support driver engagement and retention.
• Assist with broader terminal-management responsibilities as the individual develops.
• Respond to occasional evening and weekend operational calls.

Qualifications:

• 3 years of dispatching experience required
• Commercial transportation or trucking experience required.
• Experience with line-haul, local trucking, specialized freight, HAZMAT, oil and gas, heavy haul, or another regulated transportation environment preferred.
• Knowledge of DOT and 49 CFR regulations required.
• Strong customer service and communication skills.
• Professional, mature, and well-spoken communication style.
• Calm and composed under pressure.
• Highly organized and detail-oriented.
• Strong multitasking and problem-solving abilities.
• Dependable, accountable, and proactive.
• Technically savvy and comfortable learning new systems.
• Strong employment stability.
• Safety-focused with the ability to make thoughtful decisions without rushing.
• Comfortable working in a highly regulated environment.
• Interested in growing into an Assistant Terminal Manager position.
• No specific educational requirement.

Additional Details:

• Fully onsite in Carlsbad, NM.
• Reports to the Project/Terminal Manager.
• TMW experience is not required; training will be provided.
• PeopleNet experience preferred but not required.
• PC*Miler experience preferred but not required.
• Microsoft Word, Excel, and Outlook experience required.

Perks:

• Strong employee retention and stability.
• Opportunity to work in specialized and highly regulated transportation operations.
• Company-wide emphasis on safety and professional development.

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.