What are the responsibilities and job description for the Customer Service Representative position at Addison Group?
Job Title: Customer Service Representative
Location: Frederick, CO 80504
Industry: Manufacturing / Customer Support
Pay: $22-23/hour (Contract-to-Hire)
Benefits: This position is eligible for Medical, Dental, Vision, 401k
About Our Client:
Addison Group has partnered with a well-established company in the Frederick area that is seeking a Customer Service Representative to join their growing team. This is an excellent opportunity for someone who is passionate about helping others, enjoys problem-solving, and is looking for long-term career growth in a supportive and collaborative environment.
Job Description:
This role is responsible for providing front-line support to customers, technicians, and dealers via phone and email. The ideal candidate will handle inquiries related to product information, order status, and troubleshooting assistance while maintaining a high level of professionalism and accuracy.
Key Responsibilities:
- Respond promptly to incoming calls and emails, assisting with general product questions and technical inquiries
- Process parts and product orders and update customer information in the CRM system
- Troubleshoot and resolve basic product issues or escalate complex cases as needed
- Maintain organized records of communications and follow up to ensure resolution
- Collaborate with team members to enhance customer satisfaction and reduce queue times
- Stay informed on company products and procedures to deliver accurate information
Qualifications:
- Prior experience in a customer service or call center environment preferred
- Excellent written and verbal communication skills
- Strong multitasking ability and comfort navigating multiple systems
- Positive, professional attitude with a commitment to providing exceptional service
Additional Details:
- Schedule: Monday–Friday, 7:30 AM–4:30 PM (option to start earlier at 7:00 AM)
- Work Setting: 100% Onsite
- Type: Contract-to-Hire
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Salary : $22 - $23