What are the responsibilities and job description for the Collections Specialist position at Addison Group?
Job Title: Collections Specialist
Industry: Finance & Accounting
Location (City, State): Alpharetta, GA
Compensation: $20 – $25 per hour
Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits
Work Schedule: Full-time, business hours
DAILY TASKS & RESPONSIBILITIES (include, but not limited to):
IND 002-004
Industry: Finance & Accounting
Location (City, State): Alpharetta, GA
Compensation: $20 – $25 per hour
Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits
Work Schedule: Full-time, business hours
DAILY TASKS & RESPONSIBILITIES (include, but not limited to):
- Make collection calls to customers to collect on past due accounts.
- Troubleshoot billing discrepancies.
- Proactively communicate with customers to ensure timely payment.
- Correspond by emails, phone calls and letters with internal and external customers to resolve errors in accounts, investigate complaints, verify accuracy of charges, and collect past due balances.
- Resolve data discrepancies when customer remittance information does not match what is expected.
- Research unapplied cash to identify invoices for which payment was intended or refund, to be determined on a case by case basis.
- Research short pays, working with both the external customer and internally with the customer representative.
- Issue and mail customer statements, as requested.
- Escalate collection matters to management that are unable to be resolved.
- Support annual and ad-hoc audit requests, as needed.
- Other miscellaneous duties as assigned.
- Excellent math skills
- Proficient with MS Office (Excel, Word, Outlook)
- Ability to identify and solve problems, perform under pressure, and meet deadlines
- Superior customer service skills
- Strong reconciliation skills.
- Work with little or no supervision, and work well in a team setting
- Excellent communication skills, time management skills, and strong attention to detail
- High school degree or equivalent required
- Previous collections experience required
- Accounting degree or experience preferred
IND 002-004
Salary : $20 - $25