Client Services Specialist

Job Title: Client Services Specialist (Contract – Remote)

Location (city, state): Remote – Must reside in Dallas/Fort Worth, TX

Industry: Environmental Services

Pay: $18-19/ hour (contract position)

About Our Client:

Addison Group is working with a well-established organization that provides environmental solutions across the U.S. We are supporting them in hiring a Client Services Specialist for a contract position covering a leave of absence. This is a fully remote opportunity designed for a detail-oriented, service-driven individual who thrives in a fast-paced, client-focused environment.

Job Description:

The Client Services Specialist will serve as the primary point of contact for a group of assigned clients, assisting with service requests, resolving issues, and maintaining high standards of customer satisfaction. This role requires strong communication skills, the ability to multitask, and proficiency with basic office software.

Key Responsibilities:

• Serve as day-to-day contact for a portfolio of client accounts
• Manage and resolve incoming service tickets and client issues
• Communicate with both clients and vendors to coordinate services
• Support overflow calls within the customer service team
• Use CRM system to track interactions and update status of requests
• Issue and track purchase orders; review pricing and billing information
• Perform basic data entry and analysis in Excel
• Research issues independently before escalating to leadership
• Assist with various administrative tasks and online research
• Focus on improving client relationships and satisfaction
  
  

Qualifications:

• High school diploma or GED required
• Minimum typing speed of 35 WPM (test will be administered)
• Basic Microsoft Office skills (Excel, Outlook, Word)
• Experience in customer service in a professional environment preferred
• Strong written and verbal communication abilities
• Ability to work independently with minimal supervision
• Organized, detail-oriented, and reliable
• Quick to learn new systems and technology
• Must have a quiet, distraction-free home workspace with strong internet connection
  
  

Additional Details:

• Type: Contract (3–6 months, leave coverage)
• Start Date: Mid-July
• Schedule: Monday–Friday, 7:00 AM–4:00 PM
• Work Environment: Remote (Dallas/Fort Worth applicants only)
• Requirements: Background check and 1–2 professional references
• Benefits: Dental, Vision, Medical, 401(k)
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.