Call Center Representative

Job Title: Call Center Agent

Location: Palatine, IL

Industry: Logistics & Supply Chain

Pay: $20-$21/hour (based on experience)

Hours: Tueday-Saturday | 7am-3:30pm OR 11:30am-8pm

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a rapidly growing logistics organization seeking call center agents to join their team. This is an excellent opportunity for individuals who enjoy customer interaction and thrive in a fast-paced environment.

Job Description:

The Call Center Agent serves as a primary point of contact for customers regarding deliveries, pickups, order status updates, scheduling requests, and issue resolution. This role requires strong communication skills, the ability to multitask efficiently, and a customer-first mindset while managing a high volume of inbound and outbound interactions.

Key Responsibilities:

• Handle incoming and outgoing customer communications via phone, email, and chat.
• Coordinate delivery and pickup schedules while providing timely updates and estimated arrival information.
• Assist customers with shipment inquiries, service requests, disputes, and claims.
• Process customer orders and facilitate payment transactions through company-approved systems.
• Maintain accurate scheduling and customer information within internal databases.
• Collaborate with internal teams, vendors, and service partners to resolve delivery-related issues.
• Deliver professional, courteous service while managing a high-volume workload.
• Identify customer needs and provide effective solutions in a timely manner.

Qualifications:

• High school diploma or equivalent required.
• Minimum of one year of call center experience in a fast-paced, high-volume environment.
• Experience in industries such as banking, insurance, collections, fraud prevention, call centers, or similar customer-focused roles preferred.
• Strong verbal and written communication skills.
• Comfortable handling a large volume of customer interactions daily.
• Ability to remain organized and adaptable while managing multiple priorities.
• Proficiency with Microsoft Teams and other computer-based systems.
• Positive attitude with a willingness to engage customers and build rapport.

Perks:

• Opportunity to join a growing organization experiencing significant expansion.
• Modern office environment with updated amenities.
• Comprehensive onboarding and training program.
• Supportive leadership team focused on employee development.
• Internal promotion opportunities and career advancement pathways.
• Collaborative and team-oriented workplace culture.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request