What are the responsibilities and job description for the Call Center Agent position at Addison Group?
Job Title: Customer Service Representative
Industry: Distribution/Manufacturing
Location (city, state): Des Plaines, IL
Assignment Type: Contract-to-Hire
Pay: $21 – $21.50 / hour
Work Schedule: Shifts available:
Sunday -Thursday ... 8am-4:30pm
Tuesday - Saturday ... 9am-5:30pm
Monday - Friday ... 7-3:30pm
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Addison Group is seeking an Associate Customer Service Representative to join a well-established distribution organization. This position is part of a customer-focused team that works closely with customers, sales representatives, and internal departments to ensure orders are handled accurately and efficiently.
Job Description:
This is a great opportunity for a customer service professional who enjoys working in a fast-paced, phone-based environment. The Associate Customer Service Representative will handle incoming customer requests, assist with orders, provide updates on shipments, and help resolve account or product-related issues. The position is contract-to-hire with the opportunity to transition into a long-term role.
Key Responsibilities:
- Handle a steady volume of incoming customer calls and provide professional, solutions-oriented assistance
- Input new orders and make updates to existing orders using an ERP system
- Research order and shipment information and communicate status updates to customers
- Assist customers with questions related to returns, billing, credits, invoices, and account information
- Serve as an initial resource for general product and order inquiries
- Investigate order issues and work toward timely resolutions
- Prepare and process customer documentation, including credit and debit memos
- Assist with occasional credit card transactions and other account-related requests
- Maintain accurate customer records and information across multiple systems
- Consistently meet department service and productivity expectations
- Provide additional administrative and customer support as needed
Qualifications:
- At least 1 year of customer service experience within a call center environment
- Background in distribution, manufacturing, or another product-focused environment is preferred
- High school diploma or equivalent
- Comfortable using Microsoft Office applications, including Excel and Teams
- Previous CRM or ERP experience is a plus
- SAP experience is highly desirable
- Experience using chat-based customer support tools is a plus
- Strong computer skills with the ability to work between multiple applications
- Training will be provided on internal systems, procedures, and products
- Contract-to-hire opportunity based on performance and business needs
Perks:
- QUICK start 11/2 Potential for career growth and internal advancement
- Multiple scheduling start-time options
- Comprehensive training and onboarding
- Collaborative and professional team environment
- Opportunity to build experience with ERP, CRM, and customer service systems
Salary : $21 - $22