Admissions Specialist

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Admissions Specialist at Trinity River Recovery plays a critical role in facilitating the intake and admission process for patients seeking residential treatment services. This position ensures that all admissions are handled efficiently, accurately, and with compassion, serving as the first point of contact for patients and their families. The specialist collaborates closely with clinical teams to verify patient eligibility, gather necessary documentation, and coordinate care plans. By managing patient records and maintaining compliance with healthcare regulations, the Admissions Specialist supports the overall mission of providing high-quality behavioral health care. Ultimately, this role contributes to a seamless patient experience from initial inquiry through admission, promoting positive outcomes and organizational effectiveness.

Minimum Qualifications:

• High school diploma or equivalent; Associate’s degree in healthcare administration or related field preferred.
• Minimum of 2 years experience in substance use disorder (residential treatment setting) admissions, or a related administrative role.
• Strong knowledge of healthcare insurance processes, including verification and authorization procedures.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Proficiency in using electronic health record (EHR) systems and standard office software.

Preferred Qualifications:

• Bachelor’s degree in healthcare administration, social work, or a related discipline.
• Experience working in behavioral health or residential treatment  services.
• Demonstrated skills in conflict resolution and customer service within a healthcare setting.

Responsibilities:

• Serve as the primary liaison for prospective patients and their families during the admission process, providing clear and empathetic communication.
• Collect, verify, and process patient information, including insurance details, medical history, and consent forms, ensuring accuracy and completeness.
• Coordinate with clinical staff to schedule assessments and admissions, facilitating timely access to behavioral health services.
• Maintain detailed and confidential patient records in compliance with HIPAA and organizational policies.
• Assist in resolving admission-related issues, including insurance authorizations and eligibility verification, to minimize delays.
• Provide ongoing support and information to patients and families regarding admission procedures, treatment options, and facility policies.
• Participate in continuous improvement initiatives to enhance the efficiency and quality of the admissions process.

Skills:

The Admissions Specialist utilizes strong communication skills daily to interact effectively with patients, families, and clinical teams, ensuring clarity and empathy throughout the admission process. Attention to detail is essential for accurately collecting and verifying patient information, which directly impacts care coordination and insurance processing. Proficiency with electronic health record systems and office software enables efficient documentation and data management, supporting compliance and operational workflows. Problem-solving skills are applied to address insurance authorizations and resolve admission challenges promptly, minimizing patient wait times. Additionally, interpersonal and organizational skills facilitate collaboration across departments and contribute to continuous process improvements that enhance patient experience and service delivery.