Senior Analyst - Client Managed Services - Business Services

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time role based in Harrington Street, Sydney following a hybrid work model setup (at least 2 in office days per week). You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create. In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more. What You Will Do We are looking for a skilled Senior Analyst – Client Managed Services – Business Services with experience for financial institutions. The role is based in Sydney with the Nasdaq Client Managed Services team (former Adenza). Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting… Investigate operational issues reported by Client’s users Suggest how to resolve an issue and how to prevent its recurrence Provide advice relating to Client implementation of Calypso Following approval, make changes to functional configuration of the system Check the execution (success, failures) of scheduled tasks Supervise the exceptions related to real-time interfaces Analyse & identify the root cause of failures/exceptions and detail the possible solutions Proactively look for ways to improve customers usage of the application In case of software defect, create helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed Coordinate for the deployment of a hotfix into a test environment Perform pre-validation testing of hotfixes or config changes in Client’s test environment What We Expect Have a bachelor’s degree in finance (preferably), Mathematics, Business, Computer Science or I.T. At least 2 years' experience in the Capital Markets sector (Business Analyst, Operations) Experience/knowledge with Calypso is highly preferred Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and handled during their lifecycle. P&L reporting, including attribution and key concepts Understanding of Risk, Pricing, analytics Front and Back-office reporting Knowledgeable in Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data Excellent verbal and written communication skills in English What Would Be Helpful? CFA, IMC or CISI qualified or other post graduate finance qualifications Calypso knowledge would be a strong advantage (you will receive Calypso training and will be encouraged to pass your Calypso certification) Other application knowledge e.g. Murex, Finastra (Summit, Kondor ), Aladdin, SimCorp Proficiency using Bloomberg Terminal Market data sources (e.g. Bloomberg SAPI, Data License) Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft Knowledge of regulations impacting investment banks and asset managers Advanced Excel skills Does It Sound Like You? Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you. Our work arrangement is hybrid. You will be coming into the office at least 2 days per week. This is a permanent, full-time role so candidates should have full working rights in Australia. To be eligible to apply, you must have Australian citizenship or permanent residency status. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward. Join our Talent Community to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details. We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book. We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care. Join the Team Advancing Economic Progress for All.