What are the responsibilities and job description for the Partnership Liaison position at Adaptive Home Health?
About Adaptive
Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our mission is to dramatically improve patient access to home health care. We pair disciplined healthcare operations with modern technology so our field teams can focus on patients, not paperwork.
About The Role
The Partnership Liaison owns one thing above all: turning the referrals we receive into started patient care. You are the single accountable owner for monitoring every referral from our health-system house accounts through intake, insurance verification, scheduling, and start of care — and for making sure no patient falls through the cracks along the way.
This is a hands-on coordination role that runs primarily by phone and virtually, with occasional in-person patient visits only when a referral needs a personal touch. You'll stay on top of scheduling so first visits actually happen and be in constant contact with intake and our account partners to remove friction in real time. You report to the Regional VP and partner closely with account executives and, as the team grows, help coordinate the clinical liaisons working your accounts.
What you'll do
Within 6 months, conversion and speed-to-SOC on your accounts are visibly better, every referral has a clear owner and next action, and account partners trust you to know the status of any patient. Within 12 months, you've held those gains across a full book of accounts, grown started-care volume, and built a repeatable playbook others can follow.
What we're looking for
401(k) matching
Adaptive Home Health is building a higher-acuity, patient-centered, skilled home health model across Texas. Our mission is to dramatically improve patient access to home health care. We pair disciplined healthcare operations with modern technology so our field teams can focus on patients, not paperwork.
About The Role
The Partnership Liaison owns one thing above all: turning the referrals we receive into started patient care. You are the single accountable owner for monitoring every referral from our health-system house accounts through intake, insurance verification, scheduling, and start of care — and for making sure no patient falls through the cracks along the way.
This is a hands-on coordination role that runs primarily by phone and virtually, with occasional in-person patient visits only when a referral needs a personal touch. You'll stay on top of scheduling so first visits actually happen and be in constant contact with intake and our account partners to remove friction in real time. You report to the Regional VP and partner closely with account executives and, as the team grows, help coordinate the clinical liaisons working your accounts.
What you'll do
- Own referral-to-started-care conversion for a defined book of health-system house accounts.
- Track every pending referral daily and follow up relentlessly until the patient is admitted and scheduled for a first visit.
- Conduct patient calls — and occasional in-person drive-bys — to re-engage patients who are stalled, unreachable, or unsure about starting care.
- Stay on top of SOC scheduling and first-visit timing; escalate and unblock anything that delays care.
- Push referral paperwork, insurance verification, and documentation to completion in real time with the intake team.
- Serve as the day-to-day communication contact for your house-account partners on referral status, patient progress, and partnership operations.
- Handle partnership administrative tasks, and respond to partner service-failure issues alongside sales leadership.
- Partner with the regional sales leader (e.g., Stephen / RSM — confirm title) on follow-up across patients, insurance verification and authorizations, and account relationships.
- Help spot and resolve service failures across intake, welcome call, scheduling, and RCM — flagging patterns, surfacing root causes, and partnering with the relevant teams to fix them.
- Coordinate clinical liaisons (dotted line) working your accounts.
- Maintain a clean conversion tracker showing what is pending, stuck, and converted.
Within 6 months, conversion and speed-to-SOC on your accounts are visibly better, every referral has a clear owner and next action, and account partners trust you to know the status of any patient. Within 12 months, you've held those gains across a full book of accounts, grown started-care volume, and built a repeatable playbook others can follow.
What we're looking for
- Background in a healthcare setting — a health clinic, health company, hospital, home health, or post-acute organization. A clinical license (e.g., LVN) is a plus but not required.
- Direct experience touching referrals, intake, scheduling, or conversion in a healthcare setting.
- A track record of owning a conversion / throughput / admissions number.
- Relentless follow-through and elite organization — you do not let things fall through the cracks.
- Strong communication and relationship skills with patients, families, account staff, and internal teams.
- Comfortable working primarily by phone/virtually, with occasional in-person patient contact when needed.
- Operations that back you up: experienced intake, clinical, and ops teams so you can focus on conversion, not chasing paperwork alone.
- Clear comp with upside: base salary plus performance bonus tied directly to referral conversion and started care — you control your earning potential.
- Ownership: you own your book of accounts and the conversion number that comes with it.
- Mission: every referral you convert is a patient gaining access to high-quality home health care.
- Growth: strong performers can grow into territory leadership, account executive, or partnerships leadership roles as Adaptive scales.
401(k) matching
- health, dental, vision, life
- paid time off
- performance-based bonus
- professional development
- referral program.