Intake Coordinator (DFW)

Pay: $60,000.00 - $65,000.00 per year

Job Description:

Intake Coordinator/Specialist

We are seeking an Intake Coordinator/Specialist to join our constantly growing team. The Intake Coordinator/Specialist will be responsible for communicating with patients and referral sources in a professional manner, verifying insurance eligibility, maintaining accurate referral tracking records, and implementing new standard operating procedures in our dynamic, growing company.

Responsibilities Include:

• Serving as the initial point of contact for new inbound referrals via phone, email, fax, etc.
• Receiving all inbound calls and forwarding them to the appropriate team members as needed
• Conveying any new information regarding patients in a timely manner to the appropriate team members and documenting in the EMR
• Determining if a referral is ready for clinical review or if it is deficient in any way
• Collecting, reviewing, and consolidating clinical referral documents for clinical review
• Collaborating with the clinical, staffing and marketing team on accepted, pended, or denied referrals
• Verifying insurance through provider portals (Availity, Cigna for HCP, UHC Link, etc.)
• Tracking and following new, existing, and potential readmit patients in coordination with the marketing team
• Maintaining appropriate records, files, documentation, etc.
• Assisting in the development of new processes within the intake and referral process in collaboration with the clinical, operations, and marketing teams
  
  

Required Qualifications:

• 2-3 years of healthcare experience (Home Health intake highly preferred)
• Ability to verify insurance eligibility through provider portals
• Experience with Epic systems and NaviHealth
• Strong attention to detail and ability to review and interpret clinical data
• Excellent written and verbal communication skills
• High School Diploma or equivalent (GED) required
  
  

Preferred Qualifications:

• Ability to sustain efficient, timely, and accurate work in fast-paced work environment
• Strong experience with Microsoft Office (particularly Microsoft Excel and Outlook)
  
  

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time-off accrual beginning upon start date
  
  

The Referral Coordinator position requires working within our normal business hours of 8:00 AM - 5:00 PM. However, this position will require after-hours and weekend availability as needed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
  
  

Schedule:

• Monday to Friday
• Weekends as needed
  
  

Education:

• Associate (Preferred)
  
  

Experience:

• Home Health: 2 years (Preferred)
  
  

Work Location: In person