Director of Telehealth

The Director of Telehealth is responsible for planning, implementing, and managing telehealth programs within the home health organization. This role oversees remote patient monitoring, virtual care services, telehealth technology integration, clinical workflow development, and regulatory compliance to improve patient outcomes, expand access to care, and ultimately reduce rehospitalizations.

Compensation: $150,000 - $175,000 annual salary

Key Responsibilities

Telehealth Program Leadership

• Develop and execute the organization's telehealth strategy for home health services.
• Oversee the implementation and expansion of remote patient monitoring (RPM) and virtual care programs.
• Utilize evidence-based practices to ensure the highest level of clinical recommendations are delivered to Adaptive’s patients.
• Collaborate with executive leadership to align telehealth initiatives with organizational goals. (e.g. integrations, acquisitions, payer strategy)
• Evaluate new telehealth technologies and recommend adoption where appropriate.
  
  

Clinical Operations & Workflow

• Integrate telehealth services into home health clinical workflows, ensuring all data ends up in the EMR.
• Work with nursing, therapy, and care coordination teams to ensure effective use of telehealth tools. (e.g. patients that need telehealth services receive said services).
• Develop protocols for:
• Remote patient monitoring
• Virtual visits
• Patient triage and escalation
• Early detection, intervention, and prevention of hospitalizations
• Monitor program outcomes and optimize service delivery.
  

Technology & Vendor Management

• Manage telehealth platforms, devices, and digital health systems.
• Collaborate with IT teams to ensure secure and reliable technology infrastructure.
• Evaluate and manage relationships with telehealth vendors and technology partners.
• Ensure integration with EHR/EMR systems either by direct integration or transcription.
  
  

Compliance & Regulatory Oversight

• Ensure telehealth programs comply with:
• Medicare and Medicaid regulations
• HIPAA privacy and security standards
• State telehealth regulations (if applicable)
• Maintain EMR documentation and reporting for telehealth services.
  

Data & Performance Monitoring

• Track and analyze key performance metrics including:
• Hospital readmission rates
• Patient engagement
• Telehealth utilization
• Use analytics to improve program performance and patient care.
  

Staff Training & Development

• Hire and train telehealth staff on telehealth tools and workflows.
• Develop telehealth training and competency programs.
• Ensure best practices in remote care delivery.
  
  

Patient Experience & Engagement

• Develop or implement existing patient education materials for telehealth use.
• Address patient access barriers such as technology literacy to ensure all patients can access the benefit.
  
  

Qualifications

Education

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, Business, or related field required.
• Master's degree preferred (Healthcare Administration, Nursing, Public Health, or MBA)
  
  

Licensure/Certifications (preferred Depending On Organization)

• Registered Nurse (RN) (optional)
• Telehealth or Digital Health certification (optional)
  
  

Experience

• 5 years of leadership experience in healthcare (required)
• Experience in home health or post-acute care (optional)
• Experience implementing telehealth or remote patient monitoring programs (required)
• Knowledge of CMS and Medicare home health regulations
  
  

KPIs

• Reduction in hospital readmissions
• Patient satisfaction scores
• RPM/Telehealth adherence rates (call conversion)
• Clinical outcome improvements (Star/HHCAHPS)
• Cost savings from virtual care