What are the responsibilities and job description for the Project Support Specialist position at Adams, Inc.?
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Adams Power
Since 1988, Adams, Inc. has been a family-owned company serving customers throughout Wisconsin and Northern Illinois. We specialize in electrical, generator, HVAC, plumbing, solar, and smart home solutions.
Our success is built on our core values of Integrity, People, Partnership, Attitude, and Excellence. We work hard, support one another, and believe in maintaining a positive work-life balance while delivering exceptional service to our customers.
Position Summary
The Project Support Specialist serves a critical role within our Home Services Division by helping coordinate residential generator installation projects as well as some residential service projects from sale to completion.
This position is responsible for scheduling installations, obtaining permits, coordinating inspections, communicating with homeowners, managing project documentation, and supporting our field teams to ensure projects are completed efficiently and on time.
Though this position is physically located in Hazelhurst, WI, you will assist with project support for any Adams, Inc. location (not limited to Hazelhurst, WI).
Though this position is physically located in Hazelhurst, WI, you will assist with project support for any Adams, Inc. location (not limited to Hazelhurst, WI).
The ideal candidate is highly organized, customer-focused, and able to thrive in a fast-paced environment where priorities can change quickly.
What You'll Do
Project Scheduling & Coordination
- Schedule residential generator installations and related project activities
- Coordinate installation dates with homeowners, field personnel, subcontractors, and vendors
- Monitor project timelines and proactively communicate updates
- Ensure projects are prepared and ready before installation begins
Permitting & Inspection Management
- Obtain all required municipal, county, and state permits
- Coordinate permit applications and permit fee processing
- Schedule and track inspections with local authorities
- Ensure permit and inspection requirements are completed on time
Customer Communication
- Serve as a primary point of contact for homeowners throughout the project lifecycle
- Answer questions and provide project status updates
- Deliver a professional and exceptional customer experience
- Coordinate scheduling changes and communicate project expectations
Project Administration
- Create and manage projects in ServiceTitan
- Maintain accurate project records and documentation
- Upload permits, photos, contracts, inspection documentation, and other project-related files
- Monitor project statuses and ensure information remains up to date
Utility & Site Coordination
- Coordinate utility-related activities when required
- Submit Diggers Hotline requests as needed
- Coordinate inspections and utility requirements related to generator installations
- Communicate important project milestones to internal teams
Required Qualifications
- High school diploma or equivalent
- Valid driver's license
- Proficiency with Microsoft Office, Outlook, and general computer systems
- Strong organizational and time-management skills
- Excellent customer service and communication skills
- Ability to manage multiple projects and priorities simultaneously
Preferred Qualifications
- Experience in project coordination, scheduling, administrative support, customer service, or construction administration
- Experience working with permits, inspections, or municipal processes
- Experience with ServiceTitan or similar operations software
- Familiarity with residential construction, electrical, HVAC, plumbing, or generator installation projects
Compensation & Benefits
Pay Range: $18.00 - $22.00 per hour
Compensation is based on experience, qualifications, and demonstrated capabilities.
Adams, Inc. proudly offers:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) with Employer Match
- Paid Time Off (PTO)
- Paid Holidays
- Professional Development Opportunities
Schedule
- Primarily Monday through Friday
- Daytime business hours
- Occasional flexibility may be required based on customer needs and project schedules
Work Environment
This position is based in our Hazelhurst, WI office and is not a remote position.
The work environment is primarily office-based, with occasional visits to project sites or municipal offices as needed.
Why Join Adams, Inc.?
You'll be joining a stable, growing, family-owned company where your work directly impacts customer satisfaction and project success. If you enjoy working with people, solving problems, staying organized, and helping projects run smoothly, we'd love to hear from you.
Apply today and become part of the Adams, Inc. team!
Adams Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Adams Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $18 - $22