Administrative Support Spec I - Family Engagement Center Front Desk - 161751

JOB To perform a wide variety of responsible and difficult clerical work in support of the assigned function and to provide information and assistance to other County staff and the public regarding departmental policies and procedures. EXAMPLE OF DUTIES

• Working with various Counties, States, and government offices to obtain Birth, Death Certificates, or Social Security Cards.
• Escalation Review – receiving and forwarding time sensitive requests, including Subpoenas, Appeals and Expungements
• Support case aide’s, caseworker, supervisors, managers, and Family Time Vendors on needed tasks. Answering questions for the public and help directing people to the correct place
• Answering Child and Family phones, transferring calls to the correct worker and assisting with general questions.
• Data Entry - Opening, Transferring and Closing files and referrals for Caseworkers in State and County Applications.
• Managing the Family Engagement Center front desk - which includes checking people in, notifying workers of arrivals, directing clients to the proper location, assisting clients over the phone, completing specific tasks assigned to the area, including distributing Faxes and Scanning Documents.
• Processing and tracking RTD Bus Passes, RTD 10-Ride Ticket Books and Gas Cards as requested by division staff.
• Deliver mail and files to Caseworkers and Management teams. Send Certified letters for division.
• Support maintenance for Child and Family fleet vehicles, which may include driving vehicles to Fleet Maintenance Facility.
• Create packets of information for Caseworkers to assist with family engagement.
• Create and maintain the Family Engagement Center visitation schedule. Including emailing division to remind them to submit the next months requests, updating calendar daily and tracking additional information.
• Working with Family Time Coaches and Building Security as needed and communicate with staff on concerns.
• Notarize documents for division staff.
• Perform other related duties and responsibilities as assigned.

SUPPLEMENTAL INFORMATION

• Experience: Three (3) years of responsible clerical experience including public contact. Notary Public is desirable.
  Education and Training:
  • High school diploma or GED equivalent required.
  • Some specialized clerical training is desirable.
• License or Certificate:
  • Ability to obtain, maintain, and ensure continued access to statewide and county systems in strict compliance with all applicable county and state regulations, policies, and user agreements.
  • Possession of or the ability to obtain a valid Colorado Driver’s License.
• Background Check: Must pass a criminal and Driver’s license background check.
  
  Essential duties require the following physical abilities and work environment:
  • Ability to work in a standard office environment.
  • Ability to work in-building 5 days a week

Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.