Maintenance Technician III

Summary:  The Maintenance Technician 3 operates and maintains equipment and facilities at a specific apartment community, including maintenance of individual units. Responsibilities include timely and quality maintenance, inventory control, member satisfaction, safety, and program documentation.

The Maintenance Technician 3 meets goals and key performance indicators (KPIs) focused on NOI, occupancy, repair ticket and unit repair solutions, member satisfaction,  safety, and customer service response time to maximize property performance and support to members.

Essential Job Duties are performed in strict adherence to Maiker standards, policies, procedures, and to local, State and Federal laws and regulations. Other duties may be assigned as directed by Maintenance Supervisor and/or Community Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintenance

• Implement and schedule preventative maintenance program for property, buildings and units
• Perform preventative maintenance assigned work orders
• Perform electrical, plumbing, and general carpentry work
• Recommend necessary non-routine maintenance repairs and property improvements
• Maintain and control parts and supply inventory, keeping accurate records regarding materials used and inventory replacement needs
• Perform work in a timely manner resulting in quality work and sound service performance
• Supervise vendors as requested
• Assist in timely snow shoveling, plowing, de-icing and removal on weekends and holidays
• Participate in scheduled 24-hour on-call maintenance service with the expectation of reporting to a call within 30 minutes including holidays
• Assist with preparation for HUD, CHFA, Annual and City inspections on property
• Fill in for the Maintenance Supervisor when they are not onsite 

Safety Management

• Follow Emergency Procedures Plan for the property
• Maintain appropriate SDS sheets for all chemicals used on-site
• Understand Chemical Safety Instructions and the Safety Data Sheets (SDS)
• Ensure all chemicals received and in stock have instructions and SDS sheets
• Maintain and replace any missing or needed SDS reports in the SDS manual
• Inspect property, shop, and tools for unsafe conditions and take corrective actions promptly
• Ensure community is clean, safe, sanitary and meets all quality standards
• Maintain excellent curb appeal, clean grounds, and clean, neat amenities
• Participate in staff and safety meetings

Member Satisfaction

• Support members to resolve issues, involve Community Manager, as needed, for timely resolution
• Interact with residents and coworkers in a courteous and professional manner

Education and Experience

• High School diploma, GED, or 1 year certificate from college or technical school
• 3-5 years related experience and/or training or equivalent combination of education/experience
• 1-3 years of on-site multifamily maintenance experience preferred
• Working knowledge of Order Processing Systems and Yardi Property Management software
• HVAC/EPA 608 certification, CPO, designations from the AAMD preferred
• Certification in one or more of the following trades: electrical, plumbing, appliance repair, Boiler/heating/HVAC, or related field
• Experience with budgeting and property cost control preferred
• Bilingual in Spanish/English preferred
• Valid driver’s license and auto insurance

Knowledge and Skills

• Excellent customer service skills, sensitive to customer needs
• Excellent organizing and planning skills with ability to manage multiple projects and priorities
• Demonstrates exceptional teamwork
• Detailed, accurate, and consistently meets deadlines
• Understands and masters the technical skills and tasks, shares technical expertise with others
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Demonstrates ability to solve practical problems and exhibits sound and accurate judgment
• Promotes mutual respect, keeps workplace clean and safe, supports safety programs
• Reads and interprets documents such as safety rules, operating and maintenance instructions, 
• and procedure manuals
• Writes routine reports and correspondence
• Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs 

Physical Requirements and Working Conditions

• Stand and walk on hard surfaces, and go up and down stairs
• Use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Reach to shoulder level and above, and bend at the hips and knees
• Talk and hear and occasionally sit, taste, or smell
• Lift and/or move up to 25 lbs., frequently lift and/or move up to 50 lbs., and occasionally lift and/or move up to 100 lbs.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, and depth perception
• While performing the duties of this job, the employee is regularly exposed to:
  • fumes or airborne particles, toxic or caustic chemicals, risk of electric shock, and working near moving mechanical parts
  • outdoor weather conditions, and wet or humid conditions (non-weather)
• Employee is occasionally assigned to work in high, precarious places and work with explosives
• The noise level in the work environment is usually moderate

Salary : $27 - $31