Government Banking-Relationship Manager

If you are a team player and looking for a stimulating new job that will challenge and fulfill you? Look no further, you found us! We are an employee and customer focused bank and are looking for a new energetic Government Banking team member.

We offer an environment of excellence where teamwork and accountability are a must! If you are a quick learner and have exceptional follow-through skills you will be happy here. If this description describes you, we know that you will be surrounded by people who are passionate about what they do, committed to excellence, and know how to have fun doing their work. Please apply below by attaching your resume and cover letter. If you feel you are the person we are looking for, tell us about all your past successes.

This position will be in our North Adams branch.

Then please take a look at the job description below.

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Job Purpose

Actively participate in and foster the ACB Culture of excellence while supporting the Bank’s strategic initiatives.

Manages existing client relationships and develop new business strategies focused on client selection all while ensuring an outstanding client experience, adherence to the regulatory, legal and risk management frameworks unique to these client segments. Provides municipal customers with exceptional service while actively developing and maintaining customer relationships to increase profitability of the department.

Consistently and effectively manage behavior within ACB’s established customer service standards and core values while adhering to all established bank policy and procedures.

Critical Drivers

• Municipal deposit growth
• Existing customer retention
• Client satisfaction
• Meaningful market and community engagement
• Increase share of wallet with new & existing customers
  
  

Duties And Precise Tasks

• Commit to and live by a no excuses environment whereby all employees are held 100% accountable for behaviors, actions, performance & attitudes.
• Adhere to all ACB policies and procedures.
• Develop & execute an active in person calling plan strategy on the municipal banking portfolio.
• Manage an assigned portfolio of municipalities, school districts, authorities, and other governmental entities defined by the bank.
• Develop municipal relationships to bring in new customers and increase share of wallet with existing customers.
• Build collaborative internal and external relationships to provide the best in client advice and service, ensure a seamless experience for the customer who has multiple products and services.
• Act as a liaison between bank and assigned customers, resolving problems and providing service in an efficient, timely and professional manner.
• Identify the needs of assigned customers, recommending and assisting in the development of specialized services required and/or requested by municipalities.
• Oversees account relationships by ensuring that customers maintain balances, identifying problems and working with other bank departments to resolve those problems, and reviewing monthly analysis statements within assigned municipal customers.
• Keeps abreast of legislation governing the municipal field and ensures compliance with both bank policies and governmental guidelines.
• Manage entertainment expenses in compliance with MGL, Chapter 268A, which governs limits per municipal customers for entertainment/gifts.
• Ensure required bank documentation is completed by customers on a timely basis.
• Responds to Request for Proposal (RFP) issued by potential & existing customers.
• Oversee the setup, implementation and training of municipal treasury management services.
• Plan, organize and attend various events for municipal customers such as training, entertainment or informational forums.
• Exceed telephone and communication standards when interacting with our customers.
• Must possess keen attention to detail.
• Perform additional duties as requested.
  
  

Human Relations/Emotional/Mental Demands

Contact with existing /potential customers and employees through telephones, correspondence or personally interact with in all areas. Confidentiality of potential and existing client and employee information requires professionalism, discretion and diplomacy.

Knowledge, Skills And Abilities

Must possess the ability to read, write and speak fluently in the English language, organization and customer service skills with both internal and external customers

Ability To

• Travel within the assigned market
• Consultative relationship management
• Ability to develop and manage customer relationships.
• Demonstrated judgment when handling confidential, financial, and politically sensitive matters.
• Work in a fast-paced environment
• Work well under pressure
• Handle conflict resolutions in a professional manner
• Prioritize and make on-the-spot decisions regarding customer transactions, weighing
• customer satisfaction issues with ACB’s risk, exposure to loss or fraud
• Interact with public
• Strong organization and follow-through
• Negotiating skills
• In-depth knowledge of government banking products, services and policies
• Knowledge of applicable state and federal regulations
• Solid understanding of Treasury Management products and services
• Computer and software skills
  
  

Education And Experience

• 10 or more years of banking, financial-services, commercial-client-service, operations, or comparable professional experience.
• Knowledge of deposit and treasury-management products.
• Experience with account-opening documentation, RFPs, proposals, or spreadsheets.
• Sales and supervisory experience.
  
  

Working Conditions

Time spent:

20% in an office, banking environment

80% out of branch/office

Occasional evenings, overnight conferences and municipal meetings

Physical Demands

Employee will have the following physical demands:

• Frequently required to sit & stand
• Occasionally required to climb & stoop: reach with hands & arms: use hand to finger objects & control
• Occasionally lift & move up to 25 pounds
• Data entry skills/typing
• Utilize computer systems
• Vision abilities required close, distance & peripheral
• Reading of written, printed or computer screen data
• Able to transport self, in a timely manner, to and from meetings, conferences & events