What are the responsibilities and job description for the Customer Service Rep. position at Adams Communications Co?
CUSTOMER CARE ASSOCIATE | REMOTE POSITION
Adams MultiMedia (AMM) is building an exceptional Customer Care team throughout our major markets working onsite or remotely. You may be able to work in any of our 100 locations. For a complete list of AMM offices log onto adamsmultimedia.com
AMM provides complete news and multimedia products to more than 34 million people within the local communities being served.
AMM is seeking Customer Care Associates to provide superior service and an overall positive customer experience for subscribers of all 100 APG locations.
AMM offers a competitive hourly wage, plus bonus, for local candidates working on-site.
Primary Responsibilities
· Provide the highest level of customer service and satisfaction
· Listen to customer concerns and handle complaints in a professional and timely manner
· Review and update customer accounts and transactions while resolving issues
Requirements
· High school diploma, GED or suitable equivalent
· 1 years of customer service experience
· Excellent phone etiquette
· Proficient computer skills, including the ability to type at least 40 WPM
· Reliable, self-starter with a positive and collaborative attitude
· Outstanding communication skills, both verbal and written
· Proven organizational skills
· Ability to sit at a desk for extended periods
· Hours may vary to cover different time zones and the ability to work weekends, holidays, evenings, a rotating schedule
Interested and qualified candidates can email resumes to the Customer Care Manager: mbhemby@apgcustomercare.com
No phone calls please.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.