Business Relationship Manager

Description

Job Summary:

The Business Relationship Manager (BRM) serves as a strategic partner and trusted advisor to clients, aligning business goals with technology strategies. Acting as a virtual Chief Information Officer (vCIO), the BRM builds deep relationships with stakeholders, ensuring that IT investments drive business outcomes and innovation. This role is instrumental in developing IT roadmaps, managing IT governance, and facilitating continuous improvement for client environments.

FLSA Status: Exempt

Key Responsibilities:

Client Relationship & Strategy

• Build and maintain strategic, long-term relationships with client executives and decision-makers.
• Act as a virtual CIO, providing strategic technology guidance tailored to the client’s business objectives.
• Lead technical business reviews (TBRs) to assess IT performance, identify risks, and recommend improvements.
• Understand client industry trends and regulatory environments to provide proactive advisory services.

IT Governance & Road mapping

• Develop and maintain technology roadmaps that align with client business plans.
• Assist clients in setting technology budgets and prioritizing IT investments.
• Oversee IT standards compliance and lifecycle planning for hardware, software, and systems.

Business Impact & Innovation

• Translate business needs into actionable technology initiatives.
• Identify opportunities to leverage emerging technologies that add business value.
• Partner with internal technical teams to ensure project delivery aligns with strategic goals.

Risk Management & Alignment

• Conduct risk assessments and ensure continuity planning is in place.
• Collaborate with cybersecurity teams to address security posture and compliance needs.
• Ensure IT operations support business continuity and disaster recovery expectations.

Internal Collaboration & Leadership

• Liaise with Help Desk, Lead Engineers, and onsite teams to ensure a unified approach to client service.
• Serve as the voice of the client within the organization, advocating for needs and expectations.
• Provide input to service offerings based on evolving client demands and market trends.

Project Management & Solution Design 

• Serve as the project manager for complex projects, by coordinating resources, providing updates, and ensuring deadlines are met.
• Provide Solution Design services for client projects, coordinating with internal SMEs and third-party vendors to ensure accurate quotes and project scopes. 

Requirements

Qualifications:

• Bachelor's degree in management, information technology or equivalent (preferred but not required).
• 7 years of experience in IT Leadership, Consulting, Business Development, or vCIO Roles.
• Strong understanding of business processes, IT governance, and infrastructure.
• Ability to translate technical concepts into business value.
• Proficiency in CRM software and advanced Microsoft Excel skills.
• Strong analytical and problem-solving abilities.
• Effective communication skills, both written and verbal.
• Exceptional organizational skills and multitasking abilities.
• Ability to work independently or as part of a team, managing multiple priorities and meeting deadlines.

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.