Warehouse Team Lead

We are a rapidly growing distributor serving many fortune 500 retailers and e-commerce customers. Through a constant focus on delivering the right product at the right price, we have demonstrated consistent growth in both products and customers. This consistent growth presents opportunities for the right employees to expand responsibilities, problem solve, learn new skills, and advance their careers.

Essential Duties and Responsibilities

Order Fulfillment & Operations

• Manage day-to-day LTL orders and oversee the freight team to execute the scheduled workload consistently within SLA requirements.
• Serve as the primary point of contact for verifying the accuracy and thoroughness of LTL orders prior to shipment.
• Utilize daily replenishment and transfer reports to prioritize replenishment of primary pick locations and ensure adequate inventory coverage throughout the main warehouse.
• Monitor open order queues and proactively communicate potential delays or fulfillment risks to the Warehouse Supervisor.
• Support the coordination of inbound receiving, putaway, and outbound shipping workflows to maintain continuous operational flow.
• Assist in the preparation and verification of shipping documentation, packing lists, and carrier requirements to ensure compliance with customer routing guides.

Inventory Management & Accuracy

• Create, execute, and review both ad-hoc and scheduled cycle counts to maintain inventory accuracy and minimize discrepancies.
• Investigate and resolve inventory variances; document root cause findings and corrective actions in the ERP/WMS system.
• Oversee proper product labeling, location assignments, and slotting to support efficient pick operations.
• Conduct regular audits of storage locations to ensure product integrity, cleanliness, and compliance with organization standards.

Team Leadership & Development

• Promote a daily positive, professional, and inclusive dialogue among the team; actively address behavior or conversation detrimental to maintaining a professional work environment.
• Motivate the team to consistently meet and exceed performance expectations, productivity standards, and established goals. Lead by example.
• Deliver structured onboarding and training for new team members; execute recurrent training for existing associates as performance gaps are identified.
• Collaborate with the Warehouse Supervisor on identifying and issuing Counseling & Training Records (CTRs), Incident Reports, and Disciplinary Warnings as warranted.
• Provide real-time feedback and recognition to associates to reinforce best practices and sustain high performance.
• Assist the Warehouse Supervisor with staffing allocation and daily task assignments to optimize team productivity and balance workload.

Systems & Technology

• Become a recognized ERP/WMS super-user; leverage system capabilities to ensure accurate and timely execution of warehouse responsibilities and swift resolution of system-related issues.
• Accurately process transactions in the WMS including receipts, transfers, adjustments, and order confirmations.
• Identify system discrepancies and work cross-functionally with Operations and IT to troubleshoot and resolve.
• Stay current on system updates or process changes; communicate and train the team on new workflows as implemented.

Process Improvement & Leadership Coverage

• In the absence of the Warehouse Supervisor, assume responsibility for monitoring and upholding the cadence of all daily, weekly, and monthly warehouse and order management tasks.
• Serve as a key stakeholder in root cause analysis; collaborate with the Warehouse Supervisor to develop, revise, and document improved standard operating procedures (SOPs).
• Demonstrate decisive urgency and responsiveness to daily operational challenges; maintain clear, timely communication with all accountable parties.
• Actively participate in identifying and implementing process improvements that reduce error rates, improve throughput, and support scalability.
• Assist in preparing and presenting operational performance metrics and team updates to warehouse leadership as needed.

Qualifications & Requirements

• Minimum of 2 years of leading or supervisory experience in a warehouse, distribution center, operations, or related environment.
• 3 years of advanced knowledge working with ERP/WMS systems, RF/scanner devices, MS Office, and MS Teams.
• Demonstrated ability to manage time-sensitive workflows and competing priorities in a high-volume fulfillment environment.
• Strong working knowledge of LTL shipping operations, carrier routing guides, and order management best practices.
• Excellent communication and organizational skills; fosters collaboration across Operations and Warehouse teams.
• Ability to translate complex operational problems clearly and in non-technical terms to team members and stakeholders.
• A friendly and positive “Can Do” attitude with superb attention to detail, a high sense of urgency, and the ability to follow through to completion.
• Tenacity and a genuine desire for continuous improvement — for both self and the broader team.
• Ability to lift up to 50 pounds and be actively moving throughout the warehouse for the majority of the workday.