Junior Operations Manager

Position Summary

The Junior Operations Manager supports the Operations Manager in overseeing the daily operations of assigned properties, accounts, and personnel. This role serves as a key liaison between field staff, clients, and management to help ensure operational excellence, employee engagement, compliance, and exceptional customer service. The Junior Operations Manager assists with staffing, training, scheduling, quality assurance, and administrative functions while helping maintain company standards across all locations.

Essential Duties and Responsibilities

Operational Support

• Assist the Operations Manager with the day-to-day management of assigned accounts and properties.
• Conduct routine site visits and inspections to ensure service standards are consistently met.
• Support the implementation of company policies, procedures, and operational initiatives.
• Monitor staffing levels and communicate operational needs to management.
• Assist in resolving operational challenges and service-related concerns in a timely manner.

Employee Relations & Staffing

• Support recruitment efforts, onboarding, and training of new employees.
• Assist with employee coaching, performance management, and development initiatives.
• Ensure employees are following company policies, safety protocols, and client-specific requirements.
• Help coordinate schedule adjustments, shift coverage, and staffing changes.
• Serve as a point of contact for field employees and escalate concerns when necessary.

Client Support

• Maintain positive working relationships with clients and property management teams.
• Assist in addressing client requests, concerns, and service-related issues.
• Support the Operations Manager in ensuring client expectations and contractual obligations are met.
• Participate in client meetings and site walkthroughs as needed.

Compliance & Quality Assurance

• Conduct quality control inspections and document findings.
• Assist with maintaining compliance with company policies, safety regulations, and labor requirements.
• Ensure proper documentation is completed and submitted accurately and on time.
• Support incident investigations and corrective action processes when necessary.

Administrative Responsibilities

• Prepare and maintain operational reports, inspection records, and employee documentation.
• Assist with payroll review, timekeeping verification, and attendance tracking.
• Monitor inventory levels and coordinate supply requests.
• Maintain accurate employee and client records.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1–3 years of experience in operations, facilities management, hospitality, security, staffing, or a related field.
• Previous supervisory or leadership experience preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and operational management systems.
• Ability to work independently while supporting a larger management team.
• Valid driver's license and reliable transportation preferred.

Knowledge, Skills, and Abilities

• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor when interacting with clients and employees.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong attention to detail and commitment to operational excellence.
• Ability to lead by example and promote a positive workplace culture.

Physical Requirements

• Ability to travel between assigned locations.
• Ability to stand, walk, and conduct site inspections for extended periods.
• Ability to occasionally lift up to 25 pounds.