Customer Service Representative

Benefits:

• Employee discounts
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Company Summary: This is an exciting position as a Customer Service Representative for Serenity Aquarium & Aviary Services. Our company just celebrated its 20th year in business and is the USA's leader in multiple industries. We are rapidly growing with more than 100 employees and are based out of Neenah, WI. We offer a unique arrangement of patented systems for the fish aquarium and bird aviary industry as well as perform service for live habitat displays in 35 states. Our customer base is primarily in the health care field with a strong focus in nursing homes, assisted living, and long term care facilities. No experience with pets necessary! We want someone highly motivated with the right skill sets who can show passion for an exciting, thriving, and innovative business.

Position Summary: This is a full-time position. This position will provide exceptional customer service, answer and address customer questions, and enhance customer loyalty. Additional tasks may be required by management to effectively manage current and future customers.

Abilities:

• Well organized and possess excellent time management skills
• Professional appearance with excellent communication skills
• Accounts receivable experience using QuickBooks.
• Collections experience including working with court documentation
• Able to troubleshoot issues and prioritize to handle multiple tasks
• Respond to calls, emails, faxes to take care of customer needs
• Able to develop and manage an efficient work schedule
  
  
  

Responsibilities:

• Constant communication with service team in the field
• Effectively answer and address all customer questions and concerns.
• Provide updated and accurate service activity reports.
• Track and document all customer concerns and issues into CRM software to ensure proper ownership and timely resolution.
• Provide continuous and timely feedback to all service representatives. Conduct regular meetings with service team to improve overall processes.
• Ensure all customer services are conducted within accurate frequency.
• Coordinate all service representative calendars to ensure timely customer services.
• As time permits, make outbound collection calls
• Take service representative supply requests and fulfill on a timely basis
• Create or enhance company documentation surrounding service processes and procedures.
• Ensure service representatives have the necessary equipment and documentation.
• Provide consistent feedback to upper management.
• Update all company records as necessary.