Medical Scheduling/Referral Coordinator

Ada West Dermatology is seeking an experienced Medical Appointment Scheduler / Referral Coordinator. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about providing exceptional service to patients and teammates alike.

The Medical Appointment Scheduler / Referral Coordinator provides exceptional customer service while managing appointment scheduling, referrals, insurance requirements, and patient communication. This position requires a highly organized, dependable individual who can multitask efficiently, maintain accuracy, and remain compassionate while handling patient calls, scheduling requests and referrals.

Key Responsibilities

• Verify and understand insurance plans, authorization requirements, and referral guidelines related to scheduling.
• Coordinate and process referrals in accordance with provider and insurance requirements.
• Schedule patient appointments accurately while following provider scheduling protocols.
• Answer inbound patient calls professionally, courteously, and efficiently.
• Provide outstanding customer service with empathy, patience, and professionalism.
• Document patient interactions accurately within the electronic health record.
• Communicate effectively with providers, clinical staff, referral sources, and fellow team members.
• Prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Maintain patient confidentiality and comply with all HIPAA regulations.

Qualifications & Requirements

• Previous experience in a medical scheduling, referral coordination, or medical call center environment preferred.
• Strong knowledge of insurance companies, referral processes, and scheduling requirements preferred.
• Experience with ModMed / EMA is a plus.
• Excellent customer service and communication skills.
• Detail-oriented with exceptional organizational and time management abilities.
• Comfortable learning and utilizing multiple technology platforms.
• Minimum typing speed of 50 words per minute.
• Reliable attendance, dependability, and a strong work ethic are essential.
• High school diploma or equivalent required; additional healthcare administrative experience preferred.

At Ada West Dermatology, we are committed to creating an environment where employees feel supported, valued, and empowered to succeed. Our culture is built upon our core values:

• Integrity — We do the right thing, even when no one is watching.
• Teamwork — We support one another and work collaboratively toward shared goals.
• Excellence — We are committed to delivering exceptional patient care and service.
• Accountability — We take ownership of our responsibilities and follow through.
• Mutual Respect — We treat patients and coworkers with kindness, professionalism, and respect.

If you are dependable, compassionate, organized, and enjoy working in a healthcare environment where every day brings opportunities to make a difference, we encourage you to apply.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person