911 Communications Dispatcher

This job was posted by https://idahoworks.gov : For more information,

please see: https://idahoworks.gov/jobs/2520749

## General Summary

**NOW HIRING DISPATCHERS AUGUST 2026 ACADEMY**

\

911 Public Safety Communications Dispatchers are the first point of

contact for emergency and non-emergency calls, providing critical

assistance and dispatching law enforcement, fire, and EMS resources.

Dispatchers follow established protocols, exercise sound judgment, and

coordinate closely with field responders.

• Do you meet our**[**minimum hiring
  
  

standards**](https://adacounty.id.gov/sheriff/careers/hiring-standards-disqualifiers/){tabindex="0"

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Please check before applying.**

## Essential Functions

• - Operates telephone and radio equipment to receive and transmit
  
  

incoming/outgoing emergency calls to the Police/Fire/Emergency

Services Dispatch Center;

• Interview while providing emergency aid to callers to obtain
  
  

detailed information related to the emergency;

• Provides emergency medical, fire, safety aid and direction to
  
  

callers as required;

• Provides medical pre-arrival and post-dispatch instructions such
  
  

as, but not limited to, administering proper medicine, CPR,

childbirth, AED, and bleeding control as required;

• Provides fire pre-arrival and post-dispatch life survival
  
  

instructions due to but not limited to; entrapment, fire

exposure, and smoke exposure.

• Provides police pre-arrival and post-dispatch life survival
  
  

instructions for potentially deadly events such as but not

limited to; active shooters, domestic fight situations, and

traffic accidents. Using information provided by callers,

triage, prioritize, properly categorize, and initiate the

correct emergency or non-emergency response;

• Dispatches appropriate agencies and personnel to the address in
  
  

need of service;

• Maintains communication with caller and emergency personnel to
  
  

receive and update information;

• Provides continuing communications and coordination of responses
  
  

among police, fire fighting and other emergency personnel during

the incident;

• Contacts utility companies, other governmental or private
  
  

agencies when necessary to obtain needed services or additional

support;

• Works and maintains eligibility to work all shifts, including
  
  

evenings, nights, weekends, and holidays, whether assigned or on

an as needed or on-call basis;

• Operates technical emergency electronic equipment, computers,
  
  

office equipment or appliances, including, but not limited to,

computer-aided dispatch (CAD), two way radio, and 911 call

handling systems such as teletypewriter (TTY) , text-to-911, and

live video to 911;

• Ability to talk and listen to a caller utilizing a single ear
  
  

headset while using their free ear to listen to related

information or requests from others on the radio or within the

dispatch center;

• Ability to talk and listen to a caller while simultaneously
  
  

answering and providinginformation to emergency responders on a

side channel;

• Quick processing time and strong listening skills out of both
  
  

ears are required in order to navigate the balance of phone and

radio traffic concurrently;

• Quickly and accurately logs and maintains a variety of data and
  
  

records on emergency incidents fire, police, and medical

incidents dispatched, radio and alarm tests, hydrant

maintenance, street names, address and map coordinates.

• **ADDITIONAL FUNCTIONS**
• May perform necessary preventive or minor maintenance functions
  
  

on certain equipment in the dispatch office;

• Notifies responsible parties when radios or alarms malfunction;
• Field surveys streets to locate hydrants and identify changes
  
  

necessary for maintaining up-to-date street maps;

• Performs related functions as required.
  
  

## Job Requirements

• HIRING PROCESS TIMELINE:***The August 2026 Dispatch Academy begins
  
  

Monday, August 17. Because the hiring process takes several months, we

begin screening and background steps early to set every candidate up for

success. If youre excited about this career path and ready to engage in

the process, we encourage you to apply. This is a meaningful opportunity

to prepare for a role that makes a real impact in our community.*

• SCREENING QUESTIONNAIRE/SPARKHIRE VIDEO INTERVIEW:** Accesses
  
  

communication skills, professionalism, and overall readiness.

• CRITICALL TESTING:** A computerized pre-employment exam measuring:
  
  

Multitasking

Decision-making under pressure

Listening accuracy

Typing (Min. 35wpm & i