Mobile Crisis Response Manager

Job Description Summary:  Under the direct supervision of the Director of Clinical, Community, and Support Services provides program management and supervision to staff providing mobile crisis response services.  All services are provided in compliance with agency productivity standards.

Reporting Relationship:

Reports to:  Director of Clinical, Community, and Support Services

Supervises (Position Title):  Mobile Crisis Response & Intake Staff

Essential Responsibilities & Duties:

• Provide and document supervision in accordance with agency performance standards. 
• Ensure that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with Agency procedures, licensing standards, standards of professional practice and funder requirements and other applicable regulations.

• Maintain updated crisis worker expectations and enforce responsibilities of crisis workers.
• Ensure there is an IM-CAT for every call in the State CRS system.
• Ensure crisis worker notes are completed within program requirements.
• Review crisis worker timesheets and as well as all required documents for each call logged. Forward timesheets to designated staff member for payroll completion.
• Ensure all required notes are entered into Evolv.
• Function as backup if needed during daytime regular business hours.
• Participate in program management meetings upon request.
• Act as 1st response to DCFS, SASS, CARES, and hospital concerns.
• Coordinate monthly hospital meetings with crisis staff.
• Provide crisis and assessment completion training for new staff.
• Maintain knowledge of all current and required practices and procedures.
• Assist with developing new program procedures in accordance with state practices, and contract guidelines.
• Make sure gaps in the schedule are covered (Request back up as needed).
• Answer Agency cell after hours (Flexible to be coordinated with Director/ 1 weekend a month proposed no calls)
• Provide onsite backup to Intake Supervisor/Clinical Team lead during absences and coordinated time off.
• Attend required State SASS meetings and to participate in scheduled conference calls.
• Provide supervision and oversight of FSP/SFSP (Family Support Program/Specialized Family Support Program) programming and staff.

Requirements:

• This position calls for a minimum of a master’s degree in counseling and guidance, rehabilitation, counseling, social work, vocational counseling, psychology, pastoral counseling, family therapy, or a related field. 
• The individual must possess a license in their respective discipline and be a Licensed Practitioner of the Healing Arts (LPHA).
• This position requires the use of a personal auto, valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance. 
• This position also calls for an individual who has been cleared by the State of Illinois based upon a prior history of child abuse/neglect.  In addition, the individual must clear a personal background review, fingerprinting, and criminal checks.
• This position requires the individual demonstrate the experiences, beliefs, attitude, and awareness that indicate cultural sensitivity to the client population served.
• This position requires the individual possess an understanding of evidence-informed practices, engagement strategies, boundary setting, concurrent documentation, working in a community setting, organizing, motivational interviewing, and family systems.

Compensation

75,000 to 90,000 Annually 

Benefits

• Paid vacation
• Paid Sick Time
• 12 Paid Holidays
• Medical
• Dental
• Vision
• 403(b) Plan  
• Life Insurance
• Long-term & short-term disability
• Employee assistance program (EAP)
• Family medical leave
• Tuition reimbursement
   

Benefit options and eligibility vary by Fulltime and Part-time positions. Compensation within the posted salary range varies based on factors including, but not limited to, experience, skills, education, and performance at the time of the offer

Mental/Physical Demands:  Ability to conceptualize and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.  While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand and walk.  The employee must lift and/or move up to 10 pounds and occasionally life and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Environmental Conditions:  The noise level in the work environment is usually moderate.  Duties are performed in a typical office environment.  No unusual or adverse working conditions exist.

This description documents the general contents and requirements of the job. It is not an exhaustive statement of duties, responsibilities, or requirements. Principal duties are essential unless otherwise noted with an asterisk (*). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.