Front Desk Specialist – Luxury Condominium Community

Naples, FL | Full-Time

Pay: $20.00 – $25.00 per hour (based on experience)

Schedule: Full-time, onsite, day shifts, weekend shifts

About the Role

As a Front Desk Specialist, you’ll be the first point of contact for residents, guests, vendors, and service providers. This role combines hospitality and administrative support to create a welcoming, professional, and secure environment. You’ll coordinate guest access, package deliveries, concierge services, and assist with daily operations while delivering outstanding customer service.

What You’ll Do

• Greet residents, guests, and vendors with a warm, professional approach
• Answer calls, respond to inquiries, and provide information on community amenities and policies
• Manage guest check-ins, amenity reservations, and concierge services
• Verify and monitor vendor/contractor entry in compliance with access policies
• Notify residents of deliveries, visitors, and appointments
• Support management with resident communications, event postings, and service requests
• Assist with mail, deliveries, and package distribution
• Provide concierge-level services (e.g., scheduling vendors, event coordination, resident support)
• Maintain accurate records and incident reports
• Uphold safety, confidentiality, and community rules

What We’re Looking For

• High school diploma or equivalent (Associate’s or hospitality training preferred)
• 2 years of customer service, concierge, or front desk experience (hospitality/resort setting a plus)
• Strong communication and organizational skills with the ability to multitask
• Proficiency in Microsoft Office; BuildingLink experience a plus
• Professional appearance, positive attitude, and commitment to excellent service
• Ability to stay calm and professional in a fast-paced environment
• Knowledge of condo/HOA operations a plus

Why Join Us

• Competitive pay: $20–$25 per hour
• Work in a premier luxury community in the heart of Naples
• Be part of a professional, resident-focused team
• Opportunities to grow your hospitality and administrative skills
• Enjoy a collaborative and welcoming work environment

IND2

Salary : $20 - $25