What are the responsibilities and job description for the Printer Repair Technician position at AD Solutions?
Schedule: Monday - Friday, 8AM - 5PM
At AD Solutions, we’re transforming how workplaces operate with cutting-edge technology solutions that improve productivity and efficiency. As an award-winning leader in Workplace Technology, we specialize in document workflow solutions and managed network services that help businesses save costs, enhance operations, and drive revenue.
As a fast-growing, high-energy organization, we are looking for experienced Printer Repair Technicians who take pride in their technical expertise, thrive in a fast-paced environment, and are ready to elevate their careers with a company that values skill, innovation, and customer service excellence.
Why Join AD Solutions?
- Work with the best – Join a highly skilled technical team at a company recognized on the Inc. 5000 list of fastest-growing companies in America for two consecutive years.
- Competitive pay & benefits – We value your expertise and offer a comprehensive compensation package.
- Career growth & stability – With expansion across Florida, we provide long-term career opportunities and paths for advancement.
- Supportive team culture – We believe in winning together, solving challenges with determination, and experimenting courageously to drive innovation.
What You’ll Do
As a Printer Repair Technician, you will be responsible for diagnosing, repairing, and maintaining advanced office technology solutions in a designated service area. You will provide hands-on technical support while building strong relationships with customers, ensuring their equipment runs at peak performance.
Key Responsibilities:
- Diagnose and troubleshoot issues with digital networked copiers, scanners, printers, wide-format devices, and fax machines.
- Perform preventative maintenance and complex repairs on color and black-and-white office equipment.
- Utilize company systems to manage service call tickets, update part usage, and document repairs efficiently.
- Adhere to proper troubleshooting procedures, including firmware updates, part replacement, and maintenance intervals.
- Use software on a company-issued mobile device to receive and close repair tickets.
- Provide exceptional customer service, offering clear and professional updates on repair status.
- Maintain a well-stocked service vehicle with the necessary tools, parts, and inventory.
- Stay current on new and legacy equipment enhancements through tech manuals, online learning, and manufacturer training resources.
What You Bring to the Team
- 3-5 years of hands-on experience diagnosing and repairing copier equipment. (Sharp, HP, or Brother brand equipment repair is appreciated, but we highly value relevant experience and the aptitude to learn).
- Strong mechanical and troubleshooting skills with a passion for problem-solving.
- Ability to work independently in the field while staying connected to the larger support team.
- Excellent customer service skills with the ability to build trust and rapport with clients.
- Familiarity with networking and internet protocols is a plus.
- Valid driver's license and clean driving record – You'll be servicing customers onsite.
- A degree from a technical or vocational school is a plus but not required.
Your Impact
As a skilled Printer Repair Technician, you’re not just fixing machines—you’re keeping businesses running. Your expertise ensures that clients experience minimal downtime, enhancing their operations and strengthening AD Solutions’ reputation as a trusted technology partner.
Take the Next Step in Your Career!
Join AD Solutions, where your skills are valued, your growth is supported, and your work makes a real impact. Apply today and become part of a company that prioritizes innovation, teamwork, and customer success.
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