What are the responsibilities and job description for the Wholesale Manager – Inside Sales position at AD Mortgage LLC?
About This Opportunity
The Wholesale Manager – Inside Sales is a senior leadership role responsible for overseeing multiple inside sales teams and their respective Team Leads at AD Mortgage’s Troy, MI office. This individual sets the strategic direction for the inside sales function, ensures teams are aligned to company goals, and drives a high-performance culture focused on broker growth, volume production, and service excellence. Reporting to senior sales leadership, this manager is accountable for the overall performance, development, and daily operations of their teams — translating company objectives into measurable results on the floor.
Key Responsibilities
Skills & Qualifications
Our Recruitment team will reach out to you shortly!
Connect with us: Explore our social media to get a sense of our corporate culture.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
AD Mortgage is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans.
The Wholesale Manager – Inside Sales is a senior leadership role responsible for overseeing multiple inside sales teams and their respective Team Leads at AD Mortgage’s Troy, MI office. This individual sets the strategic direction for the inside sales function, ensures teams are aligned to company goals, and drives a high-performance culture focused on broker growth, volume production, and service excellence. Reporting to senior sales leadership, this manager is accountable for the overall performance, development, and daily operations of their teams — translating company objectives into measurable results on the floor.
Key Responsibilities
- Team performance feedback, and professional development support.
- Oversee the overall structure, staffing, and day-to-day operations of multiple inside sales teams spanning broker development, account management, and inbound/outbound sales functions.
- Conduct regular 1:1s, team meetings, and performance reviews with Team Leads to ensure alignment on priorities, expectations, and career growth.
- Foster a culture of accountability, collaboration, and continuous improvement across all teams.
- Partner with HR and senior leadership on hiring, onboarding, and talent development for inside sales roles.
- Own and drive key performance indicators (KPIs) across all inside sales teams, including call volume, broker activations, loan submissions, pipeline conversion rates, and funded loan volume.
- Establish team-level and individual goals in partnership with senior leadership; monitor performance against targets on a daily, weekly, and monthly basis.
- Analyze sales data and pipeline reporting to identify trends, gaps, and opportunities, taking proactive corrective action where needed.
- Develop and implement performance improvement plans (PIPs) for underperforming team members in coordination with Team Leads and HR.
- Report regularly to senior leadership on team performance, forecasts, and strategic initiatives.
- Collaborate with senior sales leadership to define and execute the inside sales strategy, market coverage model, and broker segmentation approach.
- Identify growth opportunities within existing broker portfolios and untapped markets, directing teams accordingly.
- Ensure teams are effectively leveraging A&D Mortgage’s proprietary tools to support broker partners and drive operational efficiency.
- Champion broker onboarding initiatives and partner retention strategies to grow and deepen AD Mortgage’s network.
- This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.
- Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM, promoting a healthy work-life balance.
Skills & Qualifications
- 5 years of experience in wholesale mortgage lending, with at least 2 years in a sales management or team leadership role.
- Demonstrated success leading and developing inside sales teams in a high-volume, metrics-driven environment.
- Strong working knowledge of Conventional, Government (FHA/VA), and Non-QM loan products, guidelines, and the wholesale mortgage channel.
- Proven ability to build and manage to KPIs, drive accountability, and execute against sales targets.
- Excellent leadership, coaching, and interpersonal communication skills.
- Experience with CRM platforms, LOS systems, and mortgage sales technology.
- Experience managing multiple teams or Team Leads simultaneously.
- Background in Non-QM lending (DSCR, Bank Statement, Foreign National, or similar).
- Established knowledge of the Michigan and Midwest broker market.
- Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.
- Growth Path: Defined paid training and clear pathways for career development.
- Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).
Our Recruitment team will reach out to you shortly!
Connect with us: Explore our social media to get a sense of our corporate culture.
YouTube
TikTok
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
AD Mortgage is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top Non-QM lender in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans.