What are the responsibilities and job description for the Intern, Software Implementation Consultant position at Ad Astra Info Systems Llc?
*This is a full time/ in-office 9-week summer internship, June 1 to July 31, 2026, in Overland Park, KS. Incoming juniors or seniors majoring in Management Information Systems (MIS), Business Information Analytics, or similar are encouraged to apply.
About Us:
By combining our unparalleled domain expertise with leading edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we help students graduate faster.
Our Core Values:
- We recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed.
- We’re unpretentious. There’s no room for ego. We admit our imperfections and have the humility to know what we don’t know.
- We’re passionate. We aren’t satisfied with the status quo. We’re on a mission together to protect the value of degree completion and to transform the higher education industry.
- We’re pioneering. We’re pioneering and aren’t afraid of failing—in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions.
- We love fun. The health of our relationships is strengthened by working with people who stretch our thinking—and by enjoying the lighter side of life together. We don’t take ourselves too seriously, but we do take fun seriously.
- We have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality.
About You:
You love new challenges and are excited to be fully immersed in projects that provide real world experience. You know the value of higher education and are eager to help Ad Astra tackle problems to help us graduate students faster. You love collaborating and you're not afraid to fail. You are looking forward to implementing new initiatives in a dynamic work environment.
Core Competencies:
- Problem Solving
- Collaborative Communication
- Sense of Urgency
- Results Focus
Core Responsibilities:
- Troubleshoot complex client issues and provide clients with consultation on findings
- Ensure that a set of standard methodologies and processes are used to effectively assess issues and provide adequate solutions.
- Apply system analysis and procedures to determine hardware, software, or system specifications during the support process.
- Partner with other internal resources to establish short-term and long-term solutions for client issues.
- Manage personal queue of open tech support issues.
- Use internal research, client conference calls, and collaboration with associates to resolve issues in a timely manner.
- Be knowledgeable of and abide by internal regulations while supporting our cloud based hosted solutions for cloud customers.
- Assist in the creation and maintenance of help file and training documentation to provide pro-active support to the client base.
- Maintain and aspire to exceed team and company goals
- Suggest innovative ideas to increase productivity and improve the overall experience
- Shadow department specific professionals to better understand the different business processes of Ad Astra
- Work with Engineering and/or Support Services teams to better understand the software development process including Agile methodology
- Provide feedback to company management on internship program and make recommendations to improve this program moving forward
Requirements:
- Effective presentation and research skills
- Ability to multi-task, prioritize with effective time-management
- Enthusiastic and passionate
- An inquisitive, open mind and the ability to think outside of the box
- A determined, agile, and patient approach to problem solving
- Good communication skills, both verbally and in writing
- A willingness to continually improve competencies
- Ability to work collaboratively within and across teams and to organize time accordingly
- Attention to detail
Preferred Skills:
- Office 365 (Outlook, Word, Excel, PowerPoint)
- Salesforce
Ad Astra Information Systems, LLC. is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business need.
