What are the responsibilities and job description for the Titles Administrator position at ACV?
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
Who we are looking for:
The Titles Administrator is an integral part of ACV Auctions. They are detail-oriented, process focused, and self-motivated. The primary role of this position is to process, verify, and reassign titles from sellers on sold vehicles.
What you will do:
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Reassign titles for vehicles sold through Salesforce.
- Examine vehicle title for accuracy and conformity to specified requirements.
- Verify acceptance and negotiability of the title for the buyer’s state.
- Confirm accurate Vin #, Mileage, Release of any Liens, proper signatures of the seller, proper reassignment to the buyer, and that titles contain no alterations.
- Validate a consecutive chain of ownership.
- Quality Assurance & Risk assessment is imperative to this role, as inaccuracy will be a financial liability for ACV and our customers.
- Work closely with Specialists and report any discrepancies in a timely fashion.
- Maintain knowledge of current DMV laws and regulations as they relate to the vehicle titles and interpret titling regulations in each state.
- Document recurring title issues and potential problem scenarios through Salesforce to help with continuous education efforts for the entire title.
- Actively use the Titles Wiki to ensure following the most UTD rules when reassigning ownership to the buyer
- Perform additional tasks as assigned by the Manager
What you will need:
- High School Diploma or GED required
- 1 year customer service or administrative experience
- Title and / or licensing experience preferred.
- Proficiency in Microsoft Office Suite.
- Detail-oriented skills required.
- Quality focused mentality is a must.
- Strong verbal and written communication skills.
- Pleasant disposition and strong customer service skills.
- Desire to roll up your sleeves to get stuff done, doing whatever it takes to delight a customer.
- Ability to multitask.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
Salary : $19