What are the responsibilities and job description for the Nurse Assistant/Patient Experience - Acute Care Elderly position at Acute Care Elderly - McLaren Careers?
Department: 7 W Acute Care Elderly
Daily Work Times: 7:00am - 7:30pm
Shift: Days
Scheduled Bi-Weekly Hours: 72
Benefits:
• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Position Summary:
Under the direct supervision of a Nurse, contributes to the delivery of patient-centered care through: Performance of selected day-to-day patient care activities. Maintenance of an environment that is functionally and aesthetically conducive to patient well-being. Demonstrates unit/area-designated competencies. Interacts with patients considering their developmental, age-specific, and cultural spiritual preferences.
Responsibilities:
- Performs specific patient care interventions as delegated by the RN in effort to identify/attain treatment goals.
- Delivers compassionate support, attention, and assistance to patients and families.
- Provides physical support for patients with daily activities and personal hygiene, including bathing, showering, feeding, dressing, getting out of bed, using the toilet, walking, standing or exercising.
- Ensures compliance with all health care regulations, including HIPAA and OSHA.
- Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
- Performs other related job duties as requested.
Patient Experience:
- Conduct routine patient rounds to identify concerns, improve communication, and recover service issues before patient discharge.
- Work with the patient, family members, and medical staff as an advisor to facilitate the resolution of care issues.
- Provide follow-up services to patients to ensure optimal customer service.
- Document, analyze, and implement programs that address patient concerns and help increase customer satisfaction.
Required:
- High School Diploma or equivalent
- Formal education or training in a medical careers program OR enrollment in nursing school OR two or more years’ experience in a Patient Care Associate/Nurse Assistant role
- BLS certification from American Heart Association (AHA), American Red Cross (ARC), or Canadian equivalent, is required before start date and valid at least 60 days beyond start date
Preferred:
- Certified Nursing Assistant (CNA) certification
- One-year prior work experience in a patient care environment
Previous process improvement and customer service experience in a healthcare environment