Service Advisor-Acura of Peabody

Acura of Peabody, part of the Lyon-Waugh Auto Group, is looking for an experienced full-time Service Advisor to join our growing team. If you’re someone who values teamwork, and takes pride in delivering top-tier customer service we want to hear from you. Lyon-Waugh Auto Group offers a supportive workplace where your experience is respected and your success is rewarded.

Base Pay Rate: $15/hr. plus commission

Estimated Annual Compensation Range: $90,000.00-$130,000.00

Schedule: Monday–Friday: 7am-5pm and alternating Saturdays

In This Role, You Will:

• Welcome clients and ensure an exceptional and professional service experience from start to finish
  
• Review service history, perform walkarounds, and recommend needed maintenance/repairs
  
• Clearly explain service options and pricing, ensuring clients are well-informed and confident in their decisions
  
• Coordinate with technicians and service team to manage repair timelines and communicate updates to clients
  
• Keep clients informed regarding progress, changes, and approvals
  
• Ensure work is completed to the highest standard before returning the vehicle to the client
  
• Build lasting relationships with clients by being a reliable point of contact for ongoing service needs
  

What Our Company Can Offer You

• Competitive pay structure with generous bonus opportunities
  
• Full benefits package including medical, dental, and vision
  
• 401(k) options with company match
  
• Paid time off: vacation, sick days, holidays, your birthday, and a paid volunteer day
  
• Employee discounts on vehicles, merchandise, and services
  
• Tickets to concerts/sporting events and other fun perks
  
• A smoke-free, professional work environment
  
• Opportunities for growth and career advancement

What We’re Looking For In Our Candidate:

• A positive, professional attitude with a passion for great customer service
• Strong communication skills—both verbal and written
• Ability to manage time and priorities effectively in a busy environment
• Intermediate computer skills
• Experience in service writing—luxury brand experience is a plus
• Familiarity with Dealertrack is a bonus
• Bilingual is a plus
• Must be a minimum of 18 years old with a valid driver’s license in good standings and clean driving record

Whether you’re looking to build on your experience or ready for a new challenge, the Lyon-Waugh Auto Group offers a welcoming team and a clear path forward.