What are the responsibilities and job description for the Automotive Service Dispatcher position at Acura of Avon?
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assign repair orders to technicians based on skill level, experience, certifications, and current workload
- Monitor technician productivity and maintain a balanced workflow
- Prioritize customer waiters, appointments, warranty repairs, and emergency repairs
- Coordinate with Service Advisors regarding repair status and estimated completion times
- Monitor shop capacity and adjust work assignments as needed
- Ensure repair orders are dispatched accurately and efficiently
- Track technician hours, efficiency, productivity
- Work with the parts department to minimize delays caused by unavailable parts
- Maintain communication between technicians, advisors, and management
- Review repair orders for completeness before dispatching
- Maintain a clean, organized, and safe work environment
- Follow dealership policies and manufacturer guidelines
- High school diploma or GED required
- Previous automotive dealership service experience preferred
- Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable
- Strong understanding of automotive repair processes
- Knowledge of warranty and customer pay repair procedures
- Strong communication and interpersonal abilities
- Ability to work effectively in a fast-paced environment
- Basic computer proficiency and experience with dealer management systems
- Competitive salary
- Medical and dental insurance
- Paid time off
- 401K
- Employee vehicle purchase program
- Paid training and career development opportunities
- Technician Productivity
- Technician efficiency
- Repair order cycle time
- Customer satisfaction
- On-time repair completion
- Effective shop utilization
- Reduced comeback rate
- Warranty compliance
Salary : $50,000 - $80,000