EVP of Field Operations

ABOUT THE COMPANY

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Executive Vice President (EVP) of Field Operations is guided by the Acumen Fiscal Agent, Mission, Vision and Values to serve and to grow our customers. They ensure we provide the best service and operate efficiently through establishing and driving adherence to Acumen best practices, processes, tools, and people systems across our field operations footprint. They manage the VPs of Regional Operations to these best practices and support them to ensure that the company has the proper operational controls, administrative reporting procedures and people systems in place to grow the organization while complying with all the legal and regulatory requirements. In conjunction with the Executive Leadership Team, the EVP Field Operations assists the CEO and COO in setting the operational strategy for the long-term growth of the business and ensuring the efficiencies necessary for maximizing the quality of services and company profits.

• Fully functions as a part of the Executive Leadership Team, reporting to the COO
• Creates a customer-centric organization, meeting or exceeding all customer service requirements
• Drives accountability to our Acumen business model standards and expectations, including overseeing measurement and effectiveness across our footprint
• Establishes operational best practices through management of the region teams and collaboration with central operations leaders as subject matter experts
• Ensures that resources are available to meet contractual responsibilities
• Serves an escalation point and key relationship contact for executives of our major payer customers
• Represents the interests of Acumen and the clients served when interacting with funding sources, state agencies, providers, families and professional organizations
• Provides supervision, coaching, feedback, development and discipline (as necessary) to operations
• Provides timely, accurate and complete reports on the operating condition of the company
• Stays current on Medicaid and Veterans Affairs knowledge
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

MINIMUM QUALIFICATIONS

• Bachelor’s Degree
• A minimum of 10 years of management experience
• Experience in a senior-level management position
• Innovative thinking and problem-solving skills
• Strong communication and organizational skills
• Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments

Acumen, LLC is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY