What are the responsibilities and job description for the Senior Sage 300 Support Consultant position at Acumen Information Systems?
Company Description
Acumen Information Systems specializes in helping businesses maximize the value of their information systems by transforming data into actionable insights. With a proven track record of supporting hundreds of companies, Acumen empowers clients with historical, current, and predictive views of their business operations. Our experienced consultants provide personalized analysis to support better decision-making and drive efficiency. We help organizations answer critical questions, align operations, and improve overall business acumen.
Role Description
This is a full-time remote role for a Senior Sage 300 Support Consultant. In this role, you will provide technical support, consulting, and customer assistance for the Sage 300 platform. Responsibilities include diagnosing and resolving system issues, ensuring customer satisfaction, delivering professional consulting services, and guiding clients in leveraging the platform to meet their business needs. You will collaborate with colleagues to analyze system challenges and identify opportunities for optimization.
Qualifications
- Strong Analytical Skills for troubleshooting, problem-solving, and decision-making
- Experience in Customer Support and a proven track record of ensuring Customer Satisfaction
- Proficiency in Technical Support and expertise with Sage 300 system functionality
- Background in Consulting to identify client needs and provide tailored solutions
- Strong communication skills and the ability to work collaboratively in a remote environment
- Experience in training clients on Sage 300 or similar ERP systems is a plus
- Bachelor's degree in Information Systems, Business Administration, or a related field preferred