Field Support Specialist II - North Carolina

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com .

Job Summary

The Field Service/Support Engineer is responsible for successfully delivering onsite and remote startup, troubleshooting, training, optimization, and other critical services for digital lighting systems. In addition, this role includes support for internal and external stakeholders that may range from high-levels of knowledge to no knowledge of our products and services. With effective communication at the core of the role, one must communicate ongoing progress, manage expectations, and drive favorable outcomes through multiple communication mediums.

Key Tasks & Responsibilities (Essential Functions)

Performs onsite lighting and control startup, troubleshooting and end user training.

• Provides remote technical support for both internal and external stakeholders (such as agents, distributors, electrical contractors, end users, and internal teams) as it pertains to field applications of product.
• Creates and maintains relationships with key stakeholders to provide differentiated service.
• Provides engineering support and communicates cross-functionally with other departments.
  
  

Preferred Skills And Experience

Required Education and Experience

• Associate of Engineering
• Trade School Graduate
• 0-2 years of experience
• General computer skills, including but not limited to email, Microsoft Office products, spreadsheets and data entry
• Strong communication skills, both verbal and written
  
  

Preferred Experience

• 2-4 Years of Experience
• Working knowledge of lighting control system wired and wireless technology, communication networking, high and low voltage electrical wiring.
• Solid electrical / electronic troubleshooting knowledge
  
  

The range for this position is $48,100.00 to $86,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here .

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information.  

Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000.  Please clearly indicate what type of accommodation you are requesting and for what requisition . 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.

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